Job description

ADP is hiring a Payroll Implementation Consultant. In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation. RESPONSIBILITIES: • Consult with clients to deliver a comprehensive ADP solution • Guide and drive the client towards the best solution for their business needs • Analyze existing systems, interface requirements, business processes • Partner with clients to understand their business and related needs • Incorporate new processes, tools and approaches when recommending an ADP solution • Utilize broad knowledge to recommend solutions to the client when appropriate • Understand client business issues and concerns and recommend and implement appropriate solution • Build long term relationship and trust • Interact/collaborate with ADP associates in sales and customer service • Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise QUALIFICATIONS REQUIRED: • At least 3 years of experience working in a client service/customer service environment • At least 1 year of business consulting experience. Preference will be given to candidates who have the following: • WorkForce Now experience/knowledge highly preferred. • Implementation experience highly preferred. • Payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP. • Basic knowledge of payroll tax principles and wage and hour laws. • Strong verbal and written communication skills. • Ability to analyze and resolve problems through effective customer interface and communication. • Must be able to work under time constraints to ensure that deadlines are met. • Excellent Professional Customer Service Skills. • Strong Organizational Skills. • Strong Process and documentation skills. • Strong Research Skills. • Proficient in MS Office applications, especially Word and Excel Proficiency in using PC Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $21.92 - USD $40.87 / Hour* *Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition . Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click jobs.adp.com to learn more about ADP’s culture and our full set of values.

Requirements

Must-haves

Consult with clients to deliver a comprehensive ADP solution
Guide and drive the client towards the best solution for their business needs
Analyze existing systems, interface requirements, business processes
Partner with clients to understand their business and related needs
Incorporate new processes, tools and approaches when recommending an ADP solution
Utilize broad knowledge to recommend solutions to the client when appropriate
Understand client business issues and concerns and recommend and implement appropriate solution
Build long term relationship and trust
Interact/collaborate with ADP associates in sales and customer service
Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
At least 3 years of experience working in a client service/customer service environment
At least 1 year of business consulting experience.
Preference will be given to candidates who have the following:
Basic knowledge of payroll tax principles and wage and hour laws.
Strong verbal and written communication skills.
Ability to analyze and resolve problems through effective customer interface and communication.
Must be able to work under time constraints to ensure that deadlines are met.
Excellent Professional Customer Service Skills.
Strong Organizational Skills.
Strong Process and documentation skills.
Strong Research Skills.
Proficient in MS Office applications, especially Word and Excel Proficiency in using PC

Nice-to-haves

WorkForce Now experience/knowledge highly preferred.
Implementation experience highly preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: career-feeds
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Wellness