Job description

🌎 About Us At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “ Best Places to Work" and Built In’s “ 100 Best Remote-First Places to Work." TeamSnap is seeking an Account Manager to own strategic relationships with our largest Sports Organization customers, driving retention, product adoption, and growth. This is a results-driven role built for someone who thrives on managing complex, high-value accounts through a consultative approach — not a high-volume, transactional book of business. Ideal candidates bring strong B2B relationship management skills, a consultative sales approach, and a collaborative mindset that makes the whole team better. What You'll Do: Manage a portfolio of our largest accounts , establishing strong relationships and hitting retention goals Run demos of TeamSnap platforms to show the value of new products or add-ons Use account and usage data to drive proactive outreach — building account plans, spotting risk or expansion signals before customers raise them, and communicating results Drive a value-based sales process , uncovering customer needs through deep discovery and customized demonstrations of the capabilities that solve them Manage your upsell pipeline to hit renewal and expansion targets across your portfolio Follow up on marketing-driven campaigns , turning outreach into your portfolio into real engagement — identifying challenges, educating customers, and creating growth opportunities Serve as the "Voice of the Customer" internally , escalating product feedback to ensure proper product prioritization Important Qualities: Motivated — you get excited about exceeding retention and growth goals Strong business acumen — you understand our customers' goals and operations and how TeamSnap adds value A great listener — you can absorb a lot of customer feedback, and know how to turn it into action Resourceful — you take initiative but also ask for guidance when needed Customer focused — you have compassion and care for the customer experience Collaborative — you believe in "we" before "I" and love to celebrate wins together What Will Set You Up For Success: 1-3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment A proven track record of hitting retention and expansion targets Experience managing complex, high-value accounts where relationship depth matters more than volume Ability to travel occasionally , including our annual company meeting, periodic sales team meetings, potential trade shows, and client visits Sports industry experience (preferred) Do you have cold feet? If you think you don’t meet 100% of the above qualifications, you should still seriously consider applying . We’re all humans with special talents that go beyond what’s listed here. Compensation We’re committed to equitable compensation for all TeamSnappers. The starting point for this role is an OTE of $73,000 , inclusive of base and commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location. 🖥 Location TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota West Virginia and Utah and while we love all parts of the world, we can only hire permanent US residents at this time. 🚀 Opportunities to Grow At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it. 🎩 Total Rewards • W e're proud to be remote-first . We've been remote since 2009, long before COVID made it cool • Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary) • 100% premium coverage of medical/dental/vision for you and your family • 401K to help you invest for the future • $1,500 annual learning and development stipend • Travel to fun locations for all-company meetings and team events • Generous home office allowance to set you up for success • TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter • A monthly stipend reimbursement for health & wellness and so much more! • TeamSnap Total Rewards 🏆 Working at TeamSnap At TeamSnap, you're not a culture fit, you're a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values. 🧡 Inclusion and Diversity Creativity and innovation can't thrive when we're cookie-cutter images of each other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.

Requirements

Must-haves

Manage a portfolio of our largest accounts , establishing strong relationships and hitting retention goals
Run demos of TeamSnap platforms to show the value of new products or add-ons
Use account and usage data to drive proactive outreach — building account plans, spotting risk or expansion signals before customers raise them, and communicating results
Drive a value-based sales process , uncovering customer needs through deep discovery and customized demonstrations of the capabilities that solve them
Manage your upsell pipeline to hit renewal and expansion targets across your portfolio
Follow up on marketing-driven campaigns , turning outreach into your portfolio into real engagement — identifying challenges, educating customers, and creating growth opportunities
Serve as the "Voice of the Customer" internally , escalating product feedback to ensure proper product prioritization
Motivated — you get excited about exceeding retention and growth goals
Strong business acumen — you understand our customers' goals and operations and how TeamSnap adds value
A great listener — you can absorb a lot of customer feedback, and know how to turn it into action
Resourceful — you take initiative but also ask for guidance when needed
Customer focused — you have compassion and care for the customer experience
Collaborative — you believe in "we" before "I" and love to celebrate wins together
1-3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment
A proven track record of hitting retention and expansion targets
Experience managing complex, high-value accounts where relationship depth matters more than volume
Ability to travel occasionally , including our annual company meeting, periodic sales team meetings, potential trade shows, and client visits
Do you have cold feet? If you think you don’t meet 100% of the above qualifications, you should still seriously consider applying . We’re all humans with special talents that go beyond what’s listed here.

Nice-to-haves

Sports industry experience (preferred)

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: lever
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Parental Leave

Wellness