Enterprise Architecture Governance – ServiceNow Solution Engineer
MUFG· enterprise· Financial Services· Aug 28, 2026 · 2mo ago
Jersey City NJ
In office
Full-time
Senior
$125K–$160K
4+ years exp
Job description
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
Position Summary:
The Enterprise Architecture Governance team is seeking a ServiceNow engineer to support the design, implementation, automation, and continuous improvement of governance processes, workflows, and reporting across the firm’s Enterprise Architecture ecosystem.
This role is ideal for a hands-on ServiceNow developer with strong analytical skills and experience in enterprise architecture, application portfolio management (APM), or technology governance. The engineer will maintain and enhance ServiceNow-based solutions, improve data quality, and automate governance activities while partnering with stakeholders across architecture, risk, operations, and product teams.
Additionally, the role will contribute to AI-driven process improvements by leveraging ServiceNow AI and Microsoft Copilot to enhance efficiency, generate insights, and enable a more data-driven, scalable governance model aligned with regulatory and risk requirements.
Key Responsibilities:
1. ServiceNow Development & Engineering
Design, build, and maintain ServiceNow APM solutions, including application onboarding, lifecycle management, and compliance tracking
Configure and extend data models (APM, CMDB, CSDM), workflows, forms, and governance pipelines
Develop scripts (Business Rules, Client Scripts, Script Includes) and automations using Flow Designer
Build integrations using REST APIs and IntegrationHub
Create dashboards and performance analytics for application portfolio visibility, lifecycle tracking, and risk insights
Ensure scalable, high-performing, and maintainable platform solutions
2. Enterprise Architecture Governance Enablement
Support governance processes such as onboarding workflows, ARB reviews, and stage-gated approvals
Maintain application inventory, ownership, and classification data
Contribute to initiatives including application rationalization, lifecycle tracking, and standards compliance
Partner with architecture, IAM, risk, and control teams to ensure accurate data and audit readiness
3. Automation, AI & Process Optimization
Identify and implement automation opportunities using ServiceNow, Flow Designer, and Power Platform tools
Leverage Microsoft Copilot and ServiceNow AI to generate insights, summaries, and workflow improvements
Enable intelligent analysis of APM and CMDB data for better decision-making
Enhance governance processes through automated validations, notifications, and reporting
Balance innovation with strong governance, auditability, and platform standards
4. Stakeholder Engagement & Documentation
Collaborate with stakeholders to gather requirements and drive adoption of governance solutions
Translate business needs into technical requirements and user stories
Maintain documentation, reporting artifacts, and data definitions
Support governance meetings and ongoing process improvements
Required Qualifications:
Experience:
4–6 years of experience in ServiceNow development, APM, enterprise architecture, or governance-related roles
Hands-on experience delivering end-to-end ServiceNow solutions
Experience with workflows, reporting, and structured data in regulated environments
Strong collaboration across cross-functional teams (architecture, development, risk, operations)
Technical Skills:
Strong ServiceNow expertise (APM, CMDB, scripting, Flow Designer, integrations)
Proficiency in JavaScript; familiarity with SQL or other scripting tools is a plus
Experience with dashboards, reporting, and performance analytics
Understanding of platform governance and SDLC practices
Preferred:
ServiceNow certifications (CSA, CAD)
Experience with Power Platform and Microsoft Copilot
Knowledge of frameworks such as TOGAF, ITIL, or CSDM
Experience in financial services or other regulated industries
Education:
•Bachelor s degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience
“ Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position.”
The typical base pay range for this role is as follows:
New York / New Jersey: $125k – $160k
Non/ New York/Jersey City - $111k- $138k
depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
Our hybrid work schedule is four days on-site and work remotely one day per week.
MUFG Benefits Summary
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.
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