Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Senior Software Engineer - Customer Hub About the Role Our team is looking for a Senior Full Stack Engineer to lead key initiatives that will enhance our product offerings and support our company’s growth. In this role, you'll play a crucial part in shaping outcomes by developing innovative end-to-end solutions using both front-end and back-end technologies. You’ll optimize existing products and create new solutions that redefine what’s possible for our customers. As a Senior Engineer, you’ll tackle complex challenges, develop multiple solutions, and evaluate business and technical trade-offs to determine the best path forward. You’ll also act as a leader and mentor, and drive key technology decisions. Additionally, you’ll be responsible for deploying well-designed, thoroughly tested solutions that ensure reliability and performance. Customer Hub is an entrepreneurial team pioneering one of Klaviyo's boldest bets: reinventing how ecommerce brands personalize the shopper journey. We're bringing personalization on-site, building a unified account experience for shoppers across every touchpoint, and turning that into measurable conversion lift. As a nimble group with a fast-moving culture, we prioritize simplicity, speed, and impact. Every team member is expected to take radical ownership—rolling up their sleeves, collaborating across disciplines, and pushing beyond traditional role boundaries to make things happen. Success in this role means delivering exceptional work that sets the standard for velocity and results company-wide, while helping shape Klaviyo’s future through experimentation, creativity, and executional excellence. Who You Are A proven track record of building high-quality products and systems, with pride in writing clean, high-quality code. 5+ years of experience in a software engineering role. Strong experience developing end-to-end software solutions or extensive experience with both front-end and back-end technologies. Experience working with React and related technologies Experience leading projects and being accountable for their outcomes. Experience mentoring team members or driving initiatives that help the team learn new skills. Experience conducting code reviews and running a robust testing cycle. Experience working in agile, fast-paced environments. Experience using AI effectively in software development and delivery, leveraging AI tools to build smarter systems and ways of working from the ground up. Nice to Have Skills with Python and Django web framework Experience working with Typescript Experience developing digital marketing or customer data software solutions. Experience building cloud-native solutions, ideally with AWS. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $148,000 — $222,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process . For more information about how we process your personal data, see our Job Applicant Privacy Notice . Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Requirements

Must-haves

A proven track record of building high-quality products and systems, with pride in writing clean, high-quality code.
5+ years of experience in a software engineering role.
Strong experience developing end-to-end software solutions or extensive experience with both front-end and back-end technologies.
Experience working with React and related technologies
Experience leading projects and being accountable for their outcomes.
Experience mentoring team members or driving initiatives that help the team learn new skills.
Experience conducting code reviews and running a robust testing cycle.
Experience working in agile, fast-paced environments.
Experience using AI effectively in software development and delivery, leveraging AI tools to build smarter systems and ways of working from the ground up.

Nice-to-haves

Skills with Python and Django web framework
Experience working with Typescript
Experience developing digital marketing or customer data software solutions.
Experience building cloud-native solutions, ideally with AWS.
Get to Know Klaviyo
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

reactagileaipythontypescriptaws

Platform: greenhouse
Effort: quick