Business Development Manager, Retail at Toast

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. After years building the best POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. This role offers a fantastic opportunity to join the sales leadership team at Toast! What you’ll do (Responsibilities): As a Manager for the Business Development team, you will hire, develop, coach, and train a team of outbound business development professionals. If you enjoy managing and building a team and are excited about transforming the way convenience stores, grocery stores, and bottle shops operate, then this is the role for you! Hire, coach and manage a team of Business Development Representatives (BDR) to exceed quota. Lead by example in demonstrating Toast’s core values and inspiring a culture of high performance, respect and fun. Manage day to day activities of the BDR team including: live coaching, career and skill development, monitor productivity metrics to identify opportunities and risks, and ultimately drive results on activity, opportunity generation and revenue creation. Keep a tight focus on outcomes, impact, and productivity, and report results to senior growth sales and marketing leadership. Work closely with cross-functional partners on the Retail Sales Team, such as managers and account executives, to ensure proper alignment on opportunity quality. Work to identify the best talent in our industry and maintain headcount requirements across your team. What you’ll need to thrive (Requirements): Management experience with a proven track record of hiring, retaining and developing individuals and team Experience working in and building business development teams that drive opportunities and revenue. An ability to adapt amidst rapid growth and change. Experience achieving and exceeding goals (as individual or manager) and building and managing key metrics for a sales organization. Self motivated, creative, empathetic, flexible with the ability to perform well under pressure. Proficient in CRM systems (Salesforce) An entrepreneurial and feedback-driven mindset. What will help you stand out (Nonessential Skills/Nice to Haves): Direct experience working in the hospitality or retail industries Experience standing up a new vertical or establishing the playbook for success with a new sales motion AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at careers.toasttab.com . #LI-DNI The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Zone A $159,000 — $254,000 USD Zone B $138,000 — $221,000 USD Zone C $124,000 — $199,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: careers.toasttab.com Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: careers.toasttab.com People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Requirements

Must-haves

This role offers a fantastic opportunity to join the sales leadership team at Toast!
Hire, coach and manage a team of Business Development Representatives (BDR) to exceed quota.
Lead by example in demonstrating Toast’s core values and inspiring a culture of high performance, respect and fun.
Keep a tight focus on outcomes, impact, and productivity, and report results to senior growth sales and marketing leadership.
Work closely with cross-functional partners on the Retail Sales Team, such as managers and account executives, to ensure proper alignment on opportunity quality.
Work to identify the best talent in our industry and maintain headcount requirements across your team.
Management experience with a proven track record of hiring, retaining and developing individuals and team
Experience working in and building business development teams that drive opportunities and revenue.
An ability to adapt amidst rapid growth and change.
Experience achieving and exceeding goals (as individual or manager) and building and managing key metrics for a sales organization.
Self motivated, creative, empathetic, flexible with the ability to perform well under pressure.
Proficient in CRM systems (Salesforce)
An entrepreneurial and feedback-driven mindset.
Direct experience working in the hospitality or retail industries
Experience standing up a new vertical or establishing the playbook for success with a new sales motion
Our Total Rewards Philosophy
People Are the Secret Ingredient in Our Recipe for Success
Apply today!

Nice-to-haves

What will help you stand out (Nonessential Skills/Nice to Haves):

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick