Job description

ABOUT LATENT Latent is the enterprise pharmacy intelligence platform, powered by a clinical agentic engine, that enables health systems to grow their pharmacy operations and serve more patients. One engine works across the pharmacy journey to identify patients who qualify for care, improve medication access, capture eligible prescriptions and support patients throughout treatment. Latent’s platform enables more than 60+ leading health systems that collectively serve an estimated 70 million people. Founded by Sri Somasundaram and Rishabh Jain, Latent has raised $80 million from Transformation Capital, Spark Capital, Conviction, General Catalyst, Y Combinator, and others. THE ROLE As an Account Manager at Latent Health, you will own the post-implementation success of our health system customers, operating with deep customer obsession and a strong sense of ownership. You’ll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact. Healthcare is fundamentally relationship-driven. Success in this role requires building trusted, long-term partnerships across complex, matrixed health systems—resulting in satisfied, referenceable customers who advocate for Latent’s impact. You’ll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy. Must be willing to work onsite from our NYC office - expected 3 days a week. Must be willing to travel as needed for customer engagements. WHAT YOU'LL DO - Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts - Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures - Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI - Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment - Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities - Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes - Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues - Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions - Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through WHAT WE'RE LOOKING FOR Required - 5+ years of experience in Account Management, Customer Success, or a similar post-sale role - Experience supporting health systems, hospitals, or enterprise healthcare customers - Proven success driving renewals and expansion in complex, regulated environments - Strong executive presence with excellent cross-functional communication skills Preferred - Experience with healthcare IT, AI/ML platforms, or clinical workflow tools - Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs - Experience working with multiple stakeholder personas and long sales or adoption cycles NICE TO HAVE - Comfort pushing the pace — Latent moves quickly, and adaptability is essential - A collaborative mindset paired with clear, thoughtful communication - A proactive, ownership-driven approach to problem-solving in a high-growth environment - A strong work ethic with a commitment to quality, rigor, and attention to detail WHY JOIN LATENT - Backed by top-tier investors including General Catalyst, Conviction, and Y Combinator - Work alongside a high-caliber team building products our healthcare partners love - Work on mission-critical problems at the intersection of AI and healthcare - Real ownership and visibility - High-impact role on a small, fast-growing team BENEFITS - Competitive compensation, including meaningful equity - Medical, dental, and vision insurance for employee and dependents - Flexible PTO policy - Paid parental leave - Fertility and family-building stipend through Carrot

Requirements

Must-haves

Must be willing to work onsite from our NYC office - expected 3 days a week.
Must be willing to travel as needed for customer engagements.
Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts
Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment
Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities
Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes
Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues
Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions
Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through
5+ years of experience in Account Management, Customer Success, or a similar post-sale role
Experience supporting health systems, hospitals, or enterprise healthcare customers
Proven success driving renewals and expansion in complex, regulated environments
Strong executive presence with excellent cross-functional communication skills
Backed by top-tier investors including General Catalyst, Conviction, and Y Combinator
Work alongside a high-caliber team building products our healthcare partners love

Nice-to-haves

Experience with healthcare IT, AI/ML platforms, or clinical workflow tools
Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
Experience working with multiple stakeholder personas and long sales or adoption cycles
Comfort pushing the pace — Latent moves quickly, and adaptability is essential
A collaborative mindset paired with clear, thoughtful communication
A proactive, ownership-driven approach to problem-solving in a high-growth environment
A strong work ethic with a commitment to quality, rigor, and attention to detail

Application prep

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Keywords to mirror

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Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

Pto

Parental Leave