Job description

The AWS Connect Developer designs, implements, and maintains cloud-based contact center solutions using Amazon Connect and integrated AWS serverless services. The role develops interactive voice response (IVR) flows, Python-based functions, and secure API integrations that connect customer interactions with enterprise applications and data stores. This position supports reliable contact routing, efficient data access, and a consistent caller experience. The developer automates infrastructure provisioning and application delivery using Terraform and GitLab CI/CD to support repeatable, controlled deployments across environments. The role optimizes reliability, performance, security, and operational visibility for mission-critical contact center services. The developer also maintains technical documentation, guides implementation decisions, and mentors junior developers. Key Responsibilities • Design and maintain Amazon Connect contact flows, including contact attributes, queue routing, transfers, IVR branching, and error-handling paths that preserve the caller experience. • Develop Python-based AWS Lambda functions that extend contact center capabilities, validate integration responses, manage timeouts, and recover predictably from downstream failures. • Design and optimize DynamoDB tables, partition keys, sort keys, and indexes to support efficient contact center data storage and retrieval while minimizing hot partitions and throttling. • Build secure RESTful integrations using API Gateway and Lambda, including request validation, authentication, authorization, data transformation, and predictable handling of external service failures. • Provision and maintain cloud infrastructure using Terraform, and manage GitLab CI/CD workflows for automated testing, reviewed changes, and controlled environment promotion. • Implement least-privilege permissions, secure integration boundaries, and controlled diagnostic logging to protect sensitive contact data. • Troubleshoot complex routing, latency, and availability issues using CloudWatch diagnostics and contact center metrics, and implement improvements to service reliability and performance. • Document flow logic, integration contracts, deployment procedures, and recovery steps, and provide technical guidance and mentorship to support consistent implementation practices. Required Qualifications • A bachelor’s degree is required. • Experience consistent with the Cloud Engineer II standard: 8–15 years of IT experience, including 3–4 years of cloud engineering experience, and at least 4 years debugging Microsoft Windows or Linux operating systems in an administrative, support, or engineering capacity. • An associate-level cloud service provider certification in AWS, Microsoft Azure, Oracle Cloud Infrastructure, or Google Cloud is required under the assigned standard job title. • Demonstrated hands-on experience with Amazon Connect configuration and administration, including advanced IVR design, contact attributes, queue routing, transfers, and error-handling paths. • Proficiency developing Python-based AWS Lambda functions and RESTful API integrations, including event parsing, response validation, timeout management, authentication, authorization, and downstream failure recovery. • Experience with DynamoDB data modeling, Terraform infrastructure provisioning, and GitLab CI/CD workflows, supported by strong cloud scripting, documentation, and cross-service troubleshooting skills. • U.S. citizenship is required. Preferred Qualifications • AWS Certified Solutions Architect or Developer certification aligned with the role; professional-level cloud certification is preferred. • Experience integrating Amazon Lex with Amazon Connect, including intent and slot handling, Lambda fulfillment, and fallback paths. • Knowledge of Amazon Kinesis for real-time data streaming and contact center metrics and reporting. • Familiarity with contact center compliance requirements, telephony concepts, and voice networking. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Requirements

Must-haves

Design and maintain Amazon Connect contact flows, including contact attributes, queue routing, transfers, IVR branching, and error-handling paths that preserve the caller experience.
Develop Python-based AWS Lambda functions that extend contact center capabilities, validate integration responses, manage timeouts, and recover predictably from downstream failures.
Design and optimize DynamoDB tables, partition keys, sort keys, and indexes to support efficient contact center data storage and retrieval while minimizing hot partitions and throttling.
Build secure RESTful integrations using API Gateway and Lambda, including request validation, authentication, authorization, data transformation, and predictable handling of external service failures.
Provision and maintain cloud infrastructure using Terraform, and manage GitLab CI/CD workflows for automated testing, reviewed changes, and controlled environment promotion.
Implement least-privilege permissions, secure integration boundaries, and controlled diagnostic logging to protect sensitive contact data.
Troubleshoot complex routing, latency, and availability issues using CloudWatch diagnostics and contact center metrics, and implement improvements to service reliability and performance.
Document flow logic, integration contracts, deployment procedures, and recovery steps, and provide technical guidance and mentorship to support consistent implementation practices.
A bachelor’s degree is required.
An associate-level cloud service provider certification in AWS, Microsoft Azure, Oracle Cloud Infrastructure, or Google Cloud is required under the assigned standard job title.
Demonstrated hands-on experience with Amazon Connect configuration and administration, including advanced IVR design, contact attributes, queue routing, transfers, and error-handling paths.
Proficiency developing Python-based AWS Lambda functions and RESTful API integrations, including event parsing, response validation, timeout management, authentication, authorization, and downstream failure recovery.
Experience with DynamoDB data modeling, Terraform infrastructure provisioning, and GitLab CI/CD workflows, supported by strong cloud scripting, documentation, and cross-service troubleshooting skills.
U.S. citizenship is required.

Nice-to-haves

AWS Certified Solutions Architect or Developer certification aligned with the role; professional-level cloud certification is preferred.
Experience integrating Amazon Lex with Amazon Connect, including intent and slot handling, Lambda fulfillment, and fallback paths.
Knowledge of Amazon Kinesis for real-time data streaming and contact center metrics and reporting.
Familiarity with contact center compliance requirements, telephony concepts, and voice networking.
Compensation Ranges
EEO Requirements
Physical Requirements

Application prep

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Keywords to mirror

awspythonapici/cdazure

Platform: adp-recruiting
Effort: medium

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