Job description

The Systems Engineer position exists to support the objectives of Focus on the Family ministry departments by providing proactive engineering, sustaining computer end user services, and system administration service support and delivery in support of strategic ministry goals and objectives. Essential Duties/Responsibilities: Is responsible for sustaining computer end user services for Macs Is responsible for design, rollout, and support of Mac end user standards Partners with teams for sustaining computer end user services for PCs Partners with teams for design, rollout, and support of Windows PC end user standards Requires an advance knowledge of Jamf Pro application and servers Requires knowledge of SCCM/MECM/InTune Implements, maintains, administrates, and configures the enterprise Jamf Pro on-premises and in SaaS/Cloud environment(s) Partners with teams to maintain, administrate and configure SCCM/MECM/InTune on-premises and in SaaS/Cloud environment(s) Packages macOS applications to be distributed using Jamf Pro Partners with teams to packages Microsoft packages to be distributed using SCCM/MECM/InTune Requires an advance knowledge of Microsoft Active Directory (AD) and integrating Mac systems with AD Requires an intermediate knowledge of Okta, SAML and oAuth Requires an intermediate knowledge of Active Directory Certificate Services (ADCS) Develops and maintains Mac deployment automation architecture, design/migration, and troubleshooting Partners with teams to develop and maintain PC deployment automation architecture, design/migration, and troubleshooting Adheres to procedures for Incident Management, Problem Management, Service Level Management, Change Management and Configuration Management Consults and implements solutions for enterprise services related to the end user Performs break/fix activities and Level-3 support for end-user related incidents Trains L2 and L1 teams, if necessary, on new technology changes and provides KB documentation of routine tasks and processes Recommends acquisition of appropriate end user hardware standards to improve performance, and reliability Evaluates emerging technologies to ensure technical solutions are compatible with the ministry's business needs and strategic objectives Provides technical expertise, guidance, and strategic recommendations for all Mac deployments Partners with teams to provide technical expertise, guidance, and strategic recommendations for all PC deployments Establishes, maintains, and enforces policies and procedures for server system security including server system password maintenance, rights, and profile maintenance in accordance with IT Security policies Other Duties/Responsibilities: May be required to carry a cell phone for availability to answer questions Participates in on-call duties as scheduled Manages procedures, documentation, and reports for the Technology Success Team Performs other duties as assigned Managerial Breadth/Scope of Job: Provides guidance/leadership to junior staff, support staff, and Operations staff Serves as technical lead in projects of various sizes Working Environment/Physical Requirements: Office environment Ability to handle changes in priorities and special requests from Management Work outside of normal business hours may be required Stressful situations in resolving service disruptions or meeting tight deadlines JOB QUALIFICATIONS/REQUIREMENTS Character/Spiritual: Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...” Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.” Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer Engages in Christian ministry Demonstrates behaviors aligned with FOF core values Personal Characteristics: Positive and encouraging attitude with ability to motivate/encourage peers Self-motivated; requires little direct supervision Team player; trustworthy; reliable Coachable, able to redirect work priorities and assignments as requested Creative thinker, effective problem-solver Knowledge/Experience: Bachelor’s degree in Computer Science or Information Systems or equivalent experience in the associated technology field Jamf Certified Expert Microsoft’s System Center Configuration Manager (SCCM/MECM) or InTune Microsoft Certified System Engineer (MCSE) or equivalent experience a plus 7-10 years of experience in an enterprise environment of 500 computers or more Experience in Windows Server (2016, 2019), Windows 10, Apple operating systems Following Experience, a plus: An intermediate knowledge DNS and DHCP An intermediate knowledge O365 and Exchange Knowledge of VMware’s Horizon Skills, Abilities, and Special Talents/Gifts: Technically proficient and highly skilled in trouble shooting a large corporate network environment Command a solid understanding of Local Area Network hardware and software Learn new technologies quickly and independently, utilizing course work, on the job training, manuals, technical journals, calls to technical support Work independently to solve problems; analyzes situation and identifies cause(s) of problems; evaluates and presents alternatives to management; knows when to seek help and guidance to clarify requirements, and derives and documents requirements where none are present Communicate effectively and in a professional manner; ability to communicate and present ideas to team members and management at various technical levels Strong attention to detail; follows procedures and documents, plans, test results, configurations, and logs thoroughly Ability to adapt to changing priorities and multiple assignments Self-motivated to take on projects and tasks required to service the needs of the team Excellent teamwork skills Excellent organizational skills Ability to make decisions and take actions based on the highest legal and ethical standards Ability to be forward-thinking in problem solving techniques Ability to manage projects, determines schedules, and meets deadlines Ownership and follow-through on problems Maintain a cool and calm demeanor under pressure Able to represent the IT department in a professional and Christ-like manner in all dealings with our Ministry customers and external partners Pay Range: $104,949 to $123,059 Application Materials Required: Cover Letter, Resume/CV *Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications. Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 20 hours or more per week are eligible for: Norton LifeLock ID Theft Coverage Legal Shield/ID Shield Coverage AFLAC 403B Retirement Plan Vacation Time & Vacation Payout Sick Time Holidays Service Awards Community Service Days Bookstore Discount Fitness Center Employees scheduled for 30 hours or more per week are eligible for all the above and: Medical Plan Dental Plan Vision Plan Life Insurance Disability Insurance Flexible Spending Accounts EAP (Employee Assistance Program) Tuition Reimbursement Warehouse Membership Reimbursement Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. *Temporary employees are not eligible for benefits, except for: Sick Time Bookstore Discount Fitness Center Tentative Search Timeline: Priority will be given to applications submitted by September 28, 2026. However, this posting will remain open until filled. The potential employee start date is October 12, 2026 Posting date: August 28, 2026 Un-posting date: ongoing until filled Posting contact email: job@fotf.org

Requirements

Must-haves

Is responsible for sustaining computer end user services for Macs
Is responsible for design, rollout, and support of Mac end user standards
Partners with teams for sustaining computer end user services for PCs
Partners with teams for design, rollout, and support of Windows PC end user standards
Requires an advance knowledge of Jamf Pro application and servers
Requires knowledge of SCCM/MECM/InTune
Implements, maintains, administrates, and configures the enterprise Jamf Pro on-premises and in SaaS/Cloud environment(s)
Partners with teams to maintain, administrate and configure SCCM/MECM/InTune on-premises and in SaaS/Cloud environment(s)
Packages macOS applications to be distributed using Jamf Pro
Partners with teams to packages Microsoft packages to be distributed using SCCM/MECM/InTune
Requires an advance knowledge of Microsoft Active Directory (AD) and integrating Mac systems with AD
Requires an intermediate knowledge of Okta, SAML and oAuth
Requires an intermediate knowledge of Active Directory Certificate Services (ADCS)
Develops and maintains Mac deployment automation architecture, design/migration, and troubleshooting
Partners with teams to develop and maintain PC deployment automation architecture, design/migration, and troubleshooting
Adheres to procedures for Incident Management, Problem Management, Service Level Management, Change Management and Configuration Management
Consults and implements solutions for enterprise services related to the end user
Performs break/fix activities and Level-3 support for end-user related incidents
Trains L2 and L1 teams, if necessary, on new technology changes and provides KB documentation of routine tasks and processes
Recommends acquisition of appropriate end user hardware standards to improve performance, and reliability
Evaluates emerging technologies to ensure technical solutions are compatible with the ministry's business needs and strategic objectives
Provides technical expertise, guidance, and strategic recommendations for all Mac deployments
Partners with teams to provide technical expertise, guidance, and strategic recommendations for all PC deployments

Nice-to-haves

Microsoft Certified System Engineer (MCSE) or equivalent experience a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: dayforce
Effort: medium

Benefits

Benefits detected in the listing.

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