Job description

General Dispatch Responsibilities: • - Answer incoming phone calls in a timely and professional manner. • - Manage wave allotments and percentages for OPC/In-House marketing. • - Lead distribution: Appropriately distribute leads based on Pre-Arrival performance. • - Research and determine Owner Tour eligibility for IPC Tours. • - Book tours received from Local Marketing Agents. • - Assist Sales/Contracts department in creating new guests leads. • - Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments.  • - Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules. • - Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team. • - Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments. • - Prepares the Pre-Arrival tracking reports for management. In order to monitor monthly Minimum Performance Standards. • Team Lead Responsibilities: • - Works with the business to update content as needed.  Develops and maintains file management system for internal documents and procedures.  • - Performs backup and recovery activities. • - Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas.  • - Collaborates with Management as needed to resolve issues.  • - Participates in setting technology development strategy . Identifies, recommends, and prioritizes new SharePoint Intranet features and applications in conjunction with department manager. Support department manager with team training, filling in for call out shifts and execute general dispatch responsibilities. Lead is responsible for assisting the Manager and the team with all Tour and Marketing Reservations, on-site Marketing and Sales processes, management support, training and reporting for the region.

Requirements

Must-haves

Answer incoming phone calls in a timely and professional manner.
Manage wave allotments and percentages for OPC/In-House marketing.
Lead distribution: Appropriately distribute leads based on Pre-Arrival performance.
Research and determine Owner Tour eligibility for IPC Tours.
Book tours received from Local Marketing Agents.
Assist Sales/Contracts department in creating new guests leads.
Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments.
Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules.
Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team.
Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments.
Prepares the Pre-Arrival tracking reports for management. In order to monitor monthly Minimum Performance Standards.
Works with the business to update content as needed.  Develops and maintains file management system for internal documents and procedures.
Performs backup and recovery activities.
Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas.
Collaborates with Management as needed to resolve issues.
Lead is responsible for assisting the Manager and the team with all Tour and Marketing Reservations, on-site Marketing and Sales processes, management support, training and reporting for the region.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium