Job description

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring! We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice. We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market. 💼 This position is located onsite in Austin, TX (at The Domain), five days per week, with the option to work from home on Thursdays. The Role The Product Builder on the Supply Service Group owns assigned worker-side systems that keep Flexers informed, supported, and working. This role lives in Braze integrations and related supply-side messaging systems (including Sense where relevant): you identify and prioritize what to build, design the experience, and write the code.The work spans two connected surfaces: the lifecycle messaging that keeps Flexers engaged, and the worker-app transactional communications they rely on every day — AI calls, push, in-app, SMS, and email that confirm a shift, flag a change or cancellation, chase a missing document, or confirm attendance. Some of it is triggered in Braze, some in the product itself. All of it has to be accurate, on time, and trusted.You will own assigned Braze integration work with guidance from senior product leadership, turn Operations and CRM needs into working software, ship it yourself, and grow ownership over time. You will also own the worker-app transactional communications that get Flexers to their shift — and keep them coming back to book the next one. What you’ll be doing Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Own day-to-day Braze integration work: frame the problem, design the flow, ship the change, and follow up after launch. Own worker-app transactional communications Flexers depend on to work — shift confirmations, changes and cancellations, reminders, document chases, and pay notifications — getting triggers, timing, content, and failure modes right. Build fluency in worker messaging, service workflows, and how Braze fits the Flexer experience. Ship end-to-end with Engineering, CRM, and Operations; the deliverable is production code. Use AI tools to go from idea to production quickly: prototype the flow, then implement and ship it. Conduct in-depth discovery: shadow Operations and CRM, pull data, form hypotheses, and suggest small, high-leverage improvements. Contribute improvement ideas to the Braze and messaging roadmap based on discovery, rollout learnings, and Ops/CRM feedback. Connect work to outcomes by understanding how messaging reliability and engagement affect Flexer experience and supply performance metrics. Protect quality after launch: monitor rollouts, triage issues, and help the team meet quality expectations, including privacy/security, resilience, and any compliance constraints for worker messaging. Collaborate cleanly: communicate clearly, take feedback well, escalate trade-offs early, and help the pod win. What you'll need Experience building and shipping software, such as an app, integration, internal tool, or side project (including student work). Product, CRM, or operations experience is useful. Evidence you have built, configured, or shipped something real — a CRM journey, automation, integration, internal tool, or side project. You use AI coding tools (Cursor, Claude Code, Codex, or similar) to go from idea to prototype to production code yourself, and can walk through how you used those tools to design, build, debug, and ship. Ability to implement against APIs, events, and CRM platforms. Strong written communication and a customer-centric mindset. Bias for learning fast and finishing what you start. Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization. High level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage. High level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems. Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision. Highly proficient with Microsoft Office / Google Workspace software suite. Highly proficient in utilising several tools to enable real-time collaboration with a globally distributed workforce such as Miro, Monday, Salesforce, Google Meet, Zoom, Slack, etc. A commitment to driving the Indeed Flex mission: to help people get jobs, instantly. Nice-to-Haves A computer science background — a CS degree, or an equivalent self-taught foundation — with comfort reasoning about code, data, and systems every day. Hands-on experience with Braze, Sense, Customer.io, Iterable, Twilio, or similar messaging platforms. Exposure to marketplaces, staffing, HR tech, or high-volume service operations. Customer support or service background, especially time spent close to workers or consumers where late, unclear, or missing communications affect the front line. A short demo or write-up of something you built: the problem, what you built, and what changed. What you’ll get $115,000 to $144,000 annual salary Medical, Dental, Vision, and 401K Performance-based bonus totaling 12% of annual salary Access to Company & Employee Benefits 25 days PTO (prorated) + Birthday Off 8 Paid Holidays Duvet days (½ day off every quarter) Volunteer days About Us We’re helping people get jobs by modernising the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we’re putting the power of work in the palm of people's hands—connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle. Whether it’s hospitality, retail, or warehousing, we’re building a more flexible, efficient, and empowered labour market for everyone. Work Environment This job operates in a professional office environment or remotely. This role routinely uses standard office equipment to complete daily responsibilities and duties. If working in a remote office environment, a clean, designated workspace must be kept in a safe condition, free from hazards to both the employee and the equipment. Remote office positions also require reliable, high-speed internet. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, or crouch. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Position Type / Expected Hours of Work Full-Time Position. Hours are Monday - Friday, regular business hours. Occasional evening and weekend work may be required as job duties demand. Travel This position requires travel less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations. All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements. Pre-Employment Screening Employment with Indeed Flex is contingent upon satisfactory completion of a pre-employment background check. All screening is conducted after a conditional offer of employment has been extended, and only to the extent permitted by applicable federal, state, and local law. Screening for this position includes verification of employment history and stated credentials, and a review of criminal history records. Applicants will receive a separate written disclosure and will be asked to provide written authorization before any report is obtained. Criminal history is evaluated individually, considering the nature of the offense, the time that has passed, and its relationship to the duties of this position. A criminal record does not automatically disqualify an applicant from employment. Work Authorization / Security Clearance None Required For This Position EEO Statement Indeed Flex is an equal opportunity employer. All qualified applicants and employees receive consideration without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, citizenship or immigration status, protected veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Other Duties Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Requirements

Must-haves

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
What you’ll be doing
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Own day-to-day Braze integration work: frame the problem, design the flow, ship the change, and follow up after launch.
Build fluency in worker messaging, service workflows, and how Braze fits the Flexer experience.
Ship end-to-end with Engineering, CRM, and Operations; the deliverable is production code.
Use AI tools to go from idea to production quickly: prototype the flow, then implement and ship it.
Conduct in-depth discovery: shadow Operations and CRM, pull data, form hypotheses, and suggest small, high-leverage improvements.
Contribute improvement ideas to the Braze and messaging roadmap based on discovery, rollout learnings, and Ops/CRM feedback.
Connect work to outcomes by understanding how messaging reliability and engagement affect Flexer experience and supply performance metrics.
Protect quality after launch: monitor rollouts, triage issues, and help the team meet quality expectations, including privacy/security, resilience, and any compliance constraints for worker messaging.
Collaborate cleanly: communicate clearly, take feedback well, escalate trade-offs early, and help the pod win.

Nice-to-haves

A computer science background — a CS degree, or an equivalent self-taught foundation — with comfort reasoning about code, data, and systems every day.
Hands-on experience with Braze, Sense, Customer.io, Iterable, Twilio, or similar messaging platforms.
Exposure to marketplaces, staffing, HR tech, or high-volume service operations.
Customer support or service background, especially time spent close to workers or consumers where late, unclear, or missing communications affect the front line.
A short demo or write-up of something you built: the problem, what you built, and what changed.
What you’ll get
$115,000 to $144,000 annual salary
Performance-based bonus totaling 12% of annual salary
Access to Company & Employee Benefits
25 days PTO (prorated) + Birthday Off
8 Paid Holidays
Duvet days (½ day off every quarter)

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigo

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto