Job description

Location: New York, NY Work Model: Hybrid Industry: Education technology Compensation: $140K-$160K base, $160K-$180K OTE About the Company Our partner is a venture-backed education technology company bringing AI into K-12 classrooms. They are the only technical founding team among the AI-native companies in their category, and they are working toward replacing the incumbent learning management systems that schools have used for a decade without meaningful innovation. They serve several hundred school accounts and are expanding upmarket and internationally. The Opportunity This is a senior, builder-first Customer Success role. Their team believes 80 to 85 percent of the customer success function can be automated, and this hire is the person who designs and builds that system. Some workflows are well along and most are early, so there is real room to set the architecture. You will own the function's operating system and be measured on organization-level net revenue retention rather than on traditional account-by-account metrics. You will work alongside a strategic customer success manager who owns high-touch relationships and a customer success engineer who handles day-to-day requests, and you will report to the go-to-market chief of staff. The customers are teachers and school leaders, so the work rewards people who can build sophisticated systems and still communicate in a plain, human way. Responsibilities • Design and build the automated workflows, campaigns and systems that run customer success • Own the customer success function's tooling and process end to end • Drive organization-level net revenue retention through what you build • Support onboarding, renewals and professional development sessions for school customers • Turn signals from customer conversations and product usage into automated next steps • Partner with the rest of the customer success team and bring feedback to product Requirements • 2+ years of experience, including hands-on experience building automations, workflows or internal systems • Working knowledge of how a customer success function operates, including onboarding, renewals and the customer lifecycle • Experience at an early-stage startup; experience as a founding or early customer success hire is strongly preferred • Strong presentation and communication skills, with the ability to adapt your style to educators • A builder's mindset and the drive to automate manual work • Comfort owning a function and being measured on its results • A technical or computer science background is helpful but not required

Requirements

Must-haves

Location: New York, NY
Work Model: Hybrid
Industry: Education technology
Compensation: $140K-$160K base, $160K-$180K OTE
Design and build the automated workflows, campaigns and systems that run customer success
Own the customer success function's tooling and process end to end
Drive organization-level net revenue retention through what you build
Support onboarding, renewals and professional development sessions for school customers
Turn signals from customer conversations and product usage into automated next steps
Partner with the rest of the customer success team and bring feedback to product
2+ years of experience, including hands-on experience building automations, workflows or internal systems
Working knowledge of how a customer success function operates, including onboarding, renewals and the customer lifecycle
Strong presentation and communication skills, with the ability to adapt your style to educators
A builder's mindset and the drive to automate manual work
Comfort owning a function and being measured on its results
A technical or computer science background is helpful but not required

Nice-to-haves

Experience at an early-stage startup; experience as a founding or early customer success hire is strongly preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigorest

Platform: workable
Effort: medium

Benefits

Benefits detected in the listing.

Professional Development