Senior Observability Architect (Splunk ITSI & SRE)

• Senior Observability Architect (Splunk ITSI & SRE) - Hybrid
• Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.**
• Develop and enhance continual service improvement practices by analyzing incident and problem trends using observability data and driving targeted corrective actions that materially improve customer experience.
• Create advanced dashboards and reporting views that translate complex monitoring metrics into meaningful insights for stakeholders enabling transparent visibility into system health and operational risk.
• Configure and optimize AEM app performance monitoring setups that track application response times error rates and resource utilization ensuring consistent service quality for core insurance platforms.
• Design Splunk ITSI service models including entities and KPIs that represent critical insurance processes and support proactive detection of degradation before business users are impacted.
• Implement SRE monitoring and observability practices using Splunk based solutions to drive reliability error budget adherence and pragmatic incident response across hybrid environments.
• Collaborate with product owners architects and operations teams to translate business requirements from property and casualty insurance into scalable monitoring designs that support growth and regulatory compliance.
• Conduct deep analysis of alert noise and false positives and refine alert thresholds and correlation rules to focus operational teams on the most impactful events and improve response efficiency.
• Provide guidance on data onboarding enrichment and normalization practices so that logs metrics and traces from diverse systems can be consistently used for reporting and KPI tracking.
• Evaluate existing monitoring and reporting solutions and recommend modernization initiatives that streamline tooling reduce redundancy and enhance the overall observability posture of the organization.
• Document reference architectures standards and best practices for monitoring observability and ITSM KPI measurement ensuring consistent adoption across teams in the hybrid work environment.
• Mentor technical teams in the effective use of dashboards reporting and Splunk ITSI features so that they can independently troubleshoot issues and support continuous improvement goals.
• Location : Bridgewater - NJ
• Work model : Hybrid
• What you need to have to be considered:
• Demonstrate extensive experience in designing and implementing alert configuration strategies and ITSM KPI measurement approaches that drive measurable service improvements in complex enterprises.
• Possess strong expertise in continual service improvement methods leveraging incident and problem management data and observability metrics to deliver sustained operational enhancements.
• Apply deep proficiency in dashboards and reporting platforms including advanced visualization and metric modeling to present actionable insights for technical and business stakeholders.
• Bring hands on experience in AEM app performance monitoring using robust telemetry collection and analysis techniques to ensure stable and predictable application behavior.
• Show advanced practical knowledge of Splunk ITSI including service modeling KPI creation and health scoring to enable proactive service management for core insurance processes.
• Utilize SRE monitoring and observability skills with Splunk implementations to align reliability objectives with business priorities and to improve incident detection and resolution cycles.
• Offer solid domain understanding of property and casualty insurance operations including policy lifecycle claims workflows and regulatory constraints to design monitoring aligned with business realities.
• Have proven experience in hybrid work model collaboration using remote friendly practices and structured documentation to maintain architectural consistency and knowledge sharing.

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