Staff Software Engineer, Backend Booking Platform & APIs

• Evolve clear models and boundaries for products, pricing, availability, holds, and reservations. Represent category differences explicitly and use real requirements to guide what becomes shared.
• Build and launch a versioned external API for pricing, availability, holds, booking, changes, and cancellations. Establish access controls, documentation, and a practical path from partner testing to production.
• Make booking operations reliable through retries, timeouts, and partial failures. Design idempotency, concurrency controls, webhooks, and reconciliation to prevent duplicate bookings and inventory errors.
• Establish reusable patterns for supply, property management, and point-of-sale integrations. Make data ownership and failure handling clear so engineers can add connectors and diagnose problems consistently.
• Lead incremental migrations in our existing system. Set reliability and latency targets, test important failure scenarios, and ensure the team can observe, operate, and safely roll back changes.
• Help engineers take ownership of larger problems through focused design reviews, pairing, and mentoring. Explain tradeoffs, resolve decisions across team boundaries, and follow the work through production.
• What success looks like in 6–12 months
• The first priority is to prove a dependable production booking path. We will then use what we learn to add partners and categories, with Product and Partnerships sharing responsibility for commercial launches.
• An initial distribution partner can use the API for the booking lifecycle, from pricing and availability through confirmation, changes, and cancellation.
• Additional partners reuse those contracts and integration patterns, reducing the bespoke engineering needed for each launch.
• Booking correctness, reliability, latency, and recovery meet agreed targets under real usage, with automated coverage of important failure scenarios.
• At least one new experience category uses the shared booking capabilities, and other backend engineers can independently extend the platform and launch connectors.
• We care more about demonstrated impact than a previous Staff title. You may have 9+ years of experience or a track record of equivalent depth and scope.
• You have led substantial technical work across multiple engineers or teams, from an ambiguous business problem through launch and operation.
• You have designed transactional systems and APIs or integration platforms that other teams or companies depend on.
• You understand relational modeling, concurrency, consistency, and asynchronous workflows, including what happens when systems fail or disagree.
• You have safely evolved an existing production system and can explain when to extend it, simplify it, or replace part of it.
• You remain a strong hands-on engineer. You make pragmatic tradeoffs and help teammates deliver without becoming the approval point for every decision.
• You communicate clearly, listen carefully, and build trust with engineers and business partners. You can challenge an assumption and change your mind when the evidence changes.
• Ruby on Rails experience is useful, but not required. Experience with marketplaces, reservations, inventory, payments, or public APIs will help. We encourage you to apply even if you do not match every line.
• Explore Engineering at ResortPass , including why we work and what we are building next .
• Backend: Ruby on Rails, Node.js
• Data: Postgres, MongoDB
• Search: OpenSearch

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