Position: Helpdesk Analyst
Location: Baltimore, MD, 21117
Duration: 1+ year
Job description:
• Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment.
• General Experience: None required, 2 years relevant experience preferred
• Education: Bachelor of Science in related field or equivalent years of experience
• Captures user requirements to create reports using SQL or business intelligence applications.
• Designs, developes and tests, and delivers quality reports.
• Serves as primary point of contact for all users in a help desk environment.
• Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.
• Monitors daily production of data file loads.
• Performs data quality analysis and identifies approaches for improving data quality.
• Supports project personal in resolving complex problems.
Position: Helpdesk Analyst
Location: Baltimore, MD, 21117
Duration: 1+ year
Job description:
• Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment.
• General Experience: None required, 2 years relevant experience preferred
• Education: Bachelor of Science in related field or equivalent years of experience
• Captures user requirements to create reports using SQL or business intelligence applications.
• Designs, developes and tests, and delivers quality reports.
• Serves as primary point of contact for all users in a help desk environment.
• Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.
• Monitors daily production of data file loads.
• Performs data quality analysis and identifies approaches for improving data quality.
• Supports project personal in resolving complex problems.
If my requirement matches your resume, then please do reply on my email id ksudheer(at) usmsystems(dot)com and contact no is 703-831-3101.