Job description

We believe the best client relationships are built to last. If you're someone who thrives on variety (our clients span everything from manufacturing to distilling bourbon to education), loves learning about new technologies, and wants to build your career alongside a company that's growing and evolving, we'd love to talk. You'll get a front-row seat to how diverse mid-sized businesses operate, while helping shape both their success and ours. We're building something special here, and we're looking for someone who wants to be part of that story. What You'll Do As an Account Manager, you’ll be the face of the relationship for your assigned clients. Your job is to understand their business, stay connected, and spot opportunities where we can help — whether that’s supporting growth, reducing risk, or solving pain points. You don’t need to know how to design a network or migrate a server — you’ll be paired with smart technical teammates who can help with that. You just need to be curious, proactive, organized, and great with people. Day-to-Day Responsibilities Build and maintain strong relationships with clients Learn about their goals, industry, and operations Spot opportunities for additional support or services, and bring in technical experts as needed Lead regular check-ins and schedule QBRs Keep client info up to date in our CRM (notes, contacts, opportunities) Collaborate with our technical team to ensure smooth service and happy clients What You Bring 3+ years in account management, client success, or B2B relationship roles Experience working with SMBs (any industry — IT, marketing, consulting, etc.) Strong communication and listening skills Business acumen — able to connect client goals and challenges with relevant service opportunities Organized, dependable, and proactive with follow-up Comfortable using CRM and productivity tools (Microsoft 365, HubSpot, ConnectWise, etc.) Bonus: familiarity with IT, MSPs, or professional services What Success Looks Like Clients know you, trust you, and call you when they need something You’re consistently uncovering ways we can help Your accounts grow, renew, and refer others Internal teams love working with you because you keep things moving Compensation & Perks Competitive base salary + uncapped commission Health, dental, vision, and life insurance 401(k) with company match Paid time off and holidays Training and career development support Great team culture where people are known, heard, and appreciated

Requirements

Must-haves

You don’t need to know how to design a network or migrate a server — you’ll be paired with smart technical teammates who can help with that. You just need to be curious, proactive, organized, and great with people.
Day-to-Day Responsibilities
Build and maintain strong relationships with clients
Learn about their goals, industry, and operations
Spot opportunities for additional support or services, and bring in technical experts as needed
Lead regular check-ins and schedule QBRs
Keep client info up to date in our CRM (notes, contacts, opportunities)
Collaborate with our technical team to ensure smooth service and happy clients
3+ years in account management, client success, or B2B relationship roles
Experience working with SMBs (any industry — IT, marketing, consulting, etc.)
Strong communication and listening skills
Business acumen — able to connect client goals and challenges with relevant service opportunities
Organized, dependable, and proactive with follow-up
Comfortable using CRM and productivity tools (Microsoft 365, HubSpot, ConnectWise, etc.)
What Success Looks Like
Clients know you, trust you, and call you when they need something
You’re consistently uncovering ways we can help
Your accounts grow, renew, and refer others
Internal teams love working with you because you keep things moving
Compensation & Perks
Competitive base salary + uncapped commission
Training and career development support
Great team culture where people are known, heard, and appreciated

Nice-to-haves

Bonus: familiarity with IT, MSPs, or professional services

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: bamboohr
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off