Job description

RESPONSIBILITIES • Monitor and respond to ServiceNow tickets related to network incidents and service requests in accordance with OCIO-defined priorities and service levels • Perform troubleshooting and resolution of network issues across OSI Layers 1–3 • Support enterprise network environments including routers, switches, and wireless access devices • Monitor network performance using government-provided tools • Coordinate with the Service Desk and OCIO staff for ticket updates, routing, and closure • Install, configure, and maintain network hardware components including routers, switches, and wireless devices • Support office moves, new office setups, and reconfigurations including cabling coordination and port activation • Configure switch ports, VLANs, and end-user network connections (“data monuments”) • Install, update, test, and validate Cisco IOS software on network devices • Configure and maintain remote management access to network devices • Support monitoring and troubleshooting of WAN and telecommunications circuits • Respond to incidents and service requests in alignment with OCIO-defined response and resolution targets • Support after-hours maintenance or emergency response activities as needed • Document all activities within ServiceNow including configuration changes and resolution steps • Maintain network documentation including port assignments, VLANs, and configuration records • Support reporting and documentation requirements for operational and project activities • Work closely with OCIO stakeholders, Service Desk personnel, and other technical teams • Coordinate activities for network changes, installations, and troubleshooting • Provide technical support to end users as needed REQUIRED QUALIFICATIONS • 3–5 years of experience supporting enterprise network and infrastructure environments • Experience with installation, configuration, and troubleshooting of network devices (routers, switches, wireless) • Experience configuring VLANs, switch ports, and network connectivity • Working knowledge of TCP/IP, DNS, DHCP, and VPN fundamentals • Experience supporting WAN environments and telecommunications circuits • Experience working within ServiceNow ticketing system • Bachelor’s degree in IT, Computer Science, Engineering, or related field (or equivalent experience) • Active or must be able to obtain Public Trust PREFERRED QUALIFICATIONS • Cisco certification (e.g., CCNA) preferred • Experience in federal or enterprise IT environments • Experience supporting office moves and infrastructure changes • Familiarity with network monitoring tools We are seeking a Data Network Engineer to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Location: Washington, DC • Type of environment: Office, Hybrid • Noise level: Low • Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. • Amount of Travel:Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE • Must be a U.S. Citizen • Active or must be able to obtain Public Trust OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. WAGE INFORMATION Target salary range: $87,000.00 - $105,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.

Requirements

Must-haves

Monitor and respond to ServiceNow tickets related to network incidents and service requests in accordance with OCIO-defined priorities and service levels
Perform troubleshooting and resolution of network issues across OSI Layers 1–3
Support enterprise network environments including routers, switches, and wireless access devices
Monitor network performance using government-provided tools
Coordinate with the Service Desk and OCIO staff for ticket updates, routing, and closure
Install, configure, and maintain network hardware components including routers, switches, and wireless devices
Support office moves, new office setups, and reconfigurations including cabling coordination and port activation
Configure switch ports, VLANs, and end-user network connections (“data monuments”)
Install, update, test, and validate Cisco IOS software on network devices
Configure and maintain remote management access to network devices
Support monitoring and troubleshooting of WAN and telecommunications circuits
Respond to incidents and service requests in alignment with OCIO-defined response and resolution targets
Support after-hours maintenance or emergency response activities as needed
Document all activities within ServiceNow including configuration changes and resolution steps
Maintain network documentation including port assignments, VLANs, and configuration records

Nice-to-haves

Cisco certification (e.g., CCNA) preferred
Experience in federal or enterprise IT environments
Experience supporting office moves and infrastructure changes
Familiarity with network monitoring tools
We are seeking a Data Network Engineer to join our team.
Visit us at www.TekSynap.com .
Apply now to explore jobs with us!
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k