Job description

We are seeking individuals with a positive outlook, strong communication skills, and the dedication to make things happen. Our Marketing Concierge- Aloha Ambassadors help guests create memorable vacation experiences through professional phone and email conversations, personalized vacation planning, and educating guests on Hilton Grand Vacations products and ownership opportunities. If you thrive in a fast-paced environment, enjoy connecting with people, and excel at managing multiple priorities, this could be the right opportunity for your career! Why Team Members Love Working with Us We are proud to provide full‑time Team Members with an industry‑leading benefits package, including: • Pay rate is $17 per hour, plus commission and bonuses governed by a compensation plan. Marketing Concierge have targeted annual earnings of $80,000 per year, with some Team Members earning substantially more based on their individual performance. • Day One Medical Coverage: Medical, dental, and vision insurance starting your first day. • Generous Paid Time Off: Vacation, sick time, and paid parental leave. • Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program. • Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications. • Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits. • Award‑Winning Culture: Hilton Grand Vacations has earned four out of five stars for work‑life balance and family‑friendly benefits and is recognized by Newsweek as one of America’s Greatest Workplaces for Parents & Families. Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members, and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers, and corporate offices. Schedule Details: Marketing Concierge work a flexible schedule, which includes weekends and holidays, based on guest travel patterns and business needs. Shifts within the operating hours of 6:30 AM–9:30 PM will be assigned to you. As a Marketing Concierge-Aloha Ambassador, you will be responsible for: • Conduct professional inbound and outbound phone conversations with guests to promote and book vacation ownership presentations, previews, and mini-vacation packages. • Respond to guest inquiries through email and phone communications while delivering exceptional customer service and creating exceptional vacation experiences. • Use computer applications, telecommunications systems, and CRM tools to lead guest interactions, track reservations, and maintain accurate records. • Provide concierge services by recommending local dining experiences, activities, and attractions while presenting Hilton Grand Vacations ownership opportunities. • Demonstrate strong time management and organizational skills to effectively manage multiple guest requests, follow-ups, and booking opportunities throughout the day. • Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image. • Assist in the implementation and tracking of current and future marketing programs according to the standards of integrity adhered to by Hilton Grand Vacations. • Maintain prompt follow-up communication with prospective guests through phone calls and email correspondence to improve engagement and booking conversion opportunities. To fulfill this role successfully, you must possess the following minimum qualifications and experience: • Excellent verbal and written communication skills with a professional and engaging phone presence. • Computer proficiency, including experience with email, Microsoft Office applications, CRM systems, and telecommunications platforms. • Ability to effectively manage time, prioritize tasks, and work independently in a fast-paced environment. • Strong attention to detail and commitment to delivering an exceptional guest experience. • Ability to build rapport and establish positive relationships with guests through phone and electronic communications. • Ability to work a flexible schedule including evenings, holidays, and weekends. • High School diploma or equivalent. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Previous experience in customer service, call center, hospitality, sales, reservations, or concierge environments preferred. • Detailed understanding of the island of Hawaii with ability to explain activities, restaurants, and destinations throughout the island. • Previous experience working in a commission-based sales or marketing environment. • Preferred candidates are located in Hawaii and have knowledge of Island activities. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

Must-haves

Why Team Members Love Working with Us
We are proud to provide full‑time Team Members with an industry‑leading benefits package, including:
Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications.
Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.
Marketing Concierge work a flexible schedule, which includes weekends and holidays, based on guest travel patterns and business needs. Shifts within the operating hours of 6:30 AM–9:30 PM will be assigned to you.
As a Marketing Concierge-Aloha Ambassador, you will be responsible for:
Conduct professional inbound and outbound phone conversations with guests to promote and book vacation ownership presentations, previews, and mini-vacation packages.
Respond to guest inquiries through email and phone communications while delivering exceptional customer service and creating exceptional vacation experiences.
Use computer applications, telecommunications systems, and CRM tools to lead guest interactions, track reservations, and maintain accurate records.
Provide concierge services by recommending local dining experiences, activities, and attractions while presenting Hilton Grand Vacations ownership opportunities.
Demonstrate strong time management and organizational skills to effectively manage multiple guest requests, follow-ups, and booking opportunities throughout the day.
Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image.
Assist in the implementation and tracking of current and future marketing programs according to the standards of integrity adhered to by Hilton Grand Vacations.
Maintain prompt follow-up communication with prospective guests through phone calls and email correspondence to improve engagement and booking conversion opportunities.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Excellent verbal and written communication skills with a professional and engaging phone presence.
Computer proficiency, including experience with email, Microsoft Office applications, CRM systems, and telecommunications platforms.
Ability to effectively manage time, prioritize tasks, and work independently in a fast-paced environment.
Strong attention to detail and commitment to delivering an exceptional guest experience.
Ability to build rapport and establish positive relationships with guests through phone and electronic communications.
Ability to work a flexible schedule including evenings, holidays, and weekends.
High School diploma or equivalent.

Nice-to-haves

Previous experience in customer service, call center, hospitality, sales, reservations, or concierge environments preferred.
Preferred candidates are located in Hawaii and have knowledge of Island activities.

Application prep

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Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave