Job description

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Kim Shukla at email address Kim.Shukla@generistek.com can be reached on # 630-576-1926. We have Contract role Service Desk Personnel f or client at Nashville Tennessee. Please let me know if you or any of your friends would be interested in this position. Position Details: Service Desk Personnel- Nashville Tennessee Location : Nashville Tennessee - 37243 Project Duration : 12 Months Pay rate : $22 - $25/hr on W2 JOB DESCRIPTION • IT Call Center Experience preferred • Able to handle call volume of up to 30 calls per day. • People/Customer Service skills required • Printer Administration and Troubleshooting • Server Print Queue, and local Queues Active Directory Management • Able to navigate Different OUs • Able to look up attributes • Able to reset password and unlock accounts. iOS Management, Support, and Deployment • Setting up new phones/Ipads • Resetting iTunes accounts • Resetting network settings • Backup/Restore device data Video Conferencing • Cisco Web Ex • MS Teams • Cisco Presence video solutions Network troubleshooting • Internal vs external • • • Wi fi Application Troubleshooting • Account permission • Compatibility settings • Browser vs installed Remote support • • • • • Hardware Deployment ServiceNow • Ticket management • Ticket assignment To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Kim Shukla at email address Kim.Shukla@generistek.com can be reached on # 630-576-1926. About generis Tek : generis tek is a boutique it/professional staffing based in Chicago land. We offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. We aspire to be our client has most trusted business partner.

Requirements

Must-haves

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Kim Shukla at email address Kim.Shukla@generistek.com can be reached on # 630-576-1926.
We have Contract role Service Desk Personnel f or client at Nashville Tennessee. Please let me know if you or any of your friends would be interested in this position.
Service Desk Personnel- Nashville Tennessee
Location : Nashville Tennessee - 37243
Project Duration : 12 Months
Pay rate : $22 - $25/hr on W2
Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
Server Print Queue, and local Queues
Active Directory Management
Able to navigate Different OUs
Able to look up attributes
Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
Setting up new phones/Ipads
Resetting iTunes accounts
Resetting network settings
Backup/Restore device data
Video Conferencing
Cisco Web Ex
Cisco Presence video solutions
Network troubleshooting

Nice-to-haves

IT Call Center Experience preferred

Application prep

Use the role’s language and application details while tailoring your materials.

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