Job description

ABOUT NOOKS.AI nooks.ai: Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals. Today, over 2000 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We've raised over 70M USD from top VCs like Kleiner Perkins, and we've at least tripled ARR each year for 3 years running. THE ROLE Do you enjoy leading discovery sessions with Rev Ops leaders in the morning, followed by hands-on product configuration in the afternoon? Do you thrive on working with a rapidly changing, innovative AI product? Does your passion for helping others shine through when you’re working with customers? If so, come help build our growing implementation function for Nooks AI products and help transform how GTM teams work! Our AI Deployment Strategists lead post-sale engagements and may assist with presales trials. This role requires a broad set of skills and a passion for leading implementations, hands-on setup, troubleshooting, enablement, and more! Join our foundational team! Come and make your mark! RESPONSIBILITIES - Lead customer deployments, from kickoff to launch: - Manage multiple stakeholders from Rev Operations, Sales, and Marketing, providing a positive experience and ensuring their goals are met - Develop and manage a project plan that delivers quick time to value and on-time delivery - Conduct discovery sessions to understand customer goals, success metrics, GTM initiatives, workflow, and prospect lead requirements that drive setup decisions - Guide customers through configuration and testing based on their requirements and Nooks best practices - Collaborate with Engineering on migration and cutover when launching Nooks - Coordinate technical integrations with Salesforce and other sales tools - Set up and configure AI-powered signals, workflows, and email templates - Proactively identify implementation barriers and collaborate with the internal & external teams to address them - Guide customers through user adoption activities, including launch communications, and deliver end-user training - Collaborate with the Customer Success Manager in sharing results, insights, and recommendations during check-in and QBR meetings - Collaborate with the Customer Success Manager in post-implementation services, as required - Collaborate with internal teams to continuously improve the product, implementation process, and customer experience across all touchpoints - Help build our pre and post-sale implementation practice by developing processes, best practices guides, documentation, and internal enablement REQUIREMENTS - 2+ years of enterprise SaaS implementation and onboarding experience with Fortune 500 customers - Domain expertise in Revenue or Sales Operations with a deep understanding of sales prospecting tools and workflows. - Experience with the sales tech stack (workflow and integrations), including Salesforce, HubSpot, Outreach, and Salesloft. - Outstanding customer management skills (discovery, advisory, project management, and stakeholder management) - Experience managing multiple customer engagements simultaneously and ensuring a successful and timely completion - Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for non-technical audiences - Proven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environment - Highly collaborative and proactive problem-solver with excellent organizational skills NICE TO HAVE - Experience with AI prompting and building workflows - 1-2 years of B2B SaaS presales/solutions engineer experience We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Requirements

Must-haves

Today, over 2000 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We've raised over 70M USD from top VCs like Kleiner Perkins, and we've at least tripled ARR each year for 3 years running.
Lead customer deployments, from kickoff to launch:
Manage multiple stakeholders from Rev Operations, Sales, and Marketing, providing a positive experience and ensuring their goals are met
Develop and manage a project plan that delivers quick time to value and on-time delivery
Conduct discovery sessions to understand customer goals, success metrics, GTM initiatives, workflow, and prospect lead requirements that drive setup decisions
Guide customers through configuration and testing based on their requirements and Nooks best practices
Collaborate with Engineering on migration and cutover when launching Nooks
Coordinate technical integrations with Salesforce and other sales tools
Set up and configure AI-powered signals, workflows, and email templates
Proactively identify implementation barriers and collaborate with the internal & external teams to address them
Guide customers through user adoption activities, including launch communications, and deliver end-user training
Collaborate with the Customer Success Manager in sharing results, insights, and recommendations during check-in and QBR meetings
Collaborate with the Customer Success Manager in post-implementation services, as required
Collaborate with internal teams to continuously improve the product, implementation process, and customer experience across all touchpoints
Help build our pre and post-sale implementation practice by developing processes, best practices guides, documentation, and internal enablement
2+ years of enterprise SaaS implementation and onboarding experience with Fortune 500 customers
Domain expertise in Revenue or Sales Operations with a deep understanding of sales prospecting tools and workflows.
Experience with the sales tech stack (workflow and integrations), including Salesforce, HubSpot, Outreach, and Salesloft.
Outstanding customer management skills (discovery, advisory, project management, and stakeholder management)
Experience managing multiple customer engagements simultaneously and ensuring a successful and timely completion
Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for non-technical audiences
Proven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environment
Highly collaborative and proactive problem-solver with excellent organizational skills

Nice-to-haves

Experience with AI prompting and building workflows

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick