JOB SUMMARY / DESCRIPTION
The POS (Point of Sale) Implementation Specialist position serves as a customer-facing branch of ECRS. This position requires a high level of customer interaction to provide industry-defining implementation, support, and training for the company's hardware and software-based retail automation systems. This position acts as the ECRS on-site expert for networking, hardware, and other technical issues associated with the ECRS product line that performs their duties and responsibilities in getting a retail store installed, trained, and effectively running with their POS automation system.
RESPONSIBILITIES
• Travel across the US, Canada, and Caribbean to implement POS Systems in diverse retail settings.
• Ensure successful implementation of software, networking, and security functions.
• Install hardware, configure software to fit client needs, and resolve hardware and software issues at new customer sites, troubleshooting and escalating technical Issues as needed.
• Review all pertinent documentation prior to assigned installations to be fully prepared and knowledgeable, staying updated on services and applications.
• Document all activities in a manner compliant with the company's quality procedures.
• Manage customer accounts and customer satisfaction at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, service, and support quality.
• Train customer's staff or direct them to training resources.
• Collaborate with ECRS internal staff on workflow and communication.
• Assist remotely with installations, support tasks, and miscellaneous duties when not in the field.
QUALIFICATIONS
• 2-year technical degree or equivalent field experience, with 2+ years in computer/system hardware, software, and networking repair.
• CATAPULT experience and familiarity with retail point-of-sale software/drivers preferred.
• Strong troubleshooting, reverse engineering, and interpersonal skills, alongside analytical and problem-solving abilities.
• Experience in retail or customer service, with effective communication and organization skills.
• Maintain a friendly and professional demeanor.
• Willingness to travel extensively (35-40 weeks/year), including weekends and holidays, and handle physical tasks like lifting 20+ lb. boxes.
• Valid passport, clean driving record, and adherence to ECRS ladder safety standards.
ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.
ABOUT ECRS:
ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.
We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.