Outbound Account Executive (Hospitality) at Lightspeed Commerce

Job description

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We’re looking for an Outbound Account Executive to join our high performing hospitality sales team in NOAM. This is a full cycle Account Executive (AE) role. AE’s will be generating a pipeline through prospecting, booking meetings and owning the sales processing from initial outreach to demo and close. You’ll be part of an evolving and disruptive company that is changing the way that business owners and their customers engage with each other in Hospitality. What you’ll be doing: Strategic Prospecting & Pipeline Growth - Drive Market Expansion: Proactively identify and engage high-potential hospitality venues across the NOAM market to position Lightspeed as the premier POS and Payments solution. - Execute Multi-Channel Outreach: Build a robust, self-sustained pipeline through a high-volume, strategic mix of cold calling, personalised emailing, and social selling. - Optimize the Funnel: Continuously refine your outreach cadences by analyzing engagement data, A/B testing messaging, and sharing successful "plays" with the broader team. - Full-Cycle Ownership: Manage the end-to-end sales process from initial discovery to close, ensuring a seamless transition for new partners. Consultative Selling & Demonstrations - Deliver High-Impact Solutions: Lead tailored one-on-one or group demonstrations (via screen-share) that map Lightspeed’s features to the specific operational pains of the hospitality sector. - Architect Ecosystems: Act as a trusted advisor by understanding third-party integrations (e.g., Deputy, Xero, SevenRooms) to provide venues with a holistic, "all-in-one" technology stack. - Financial Fluency: Confidently navigate pricing negotiations and the value-add of integrated payments, working closely with management to secure "win-win" commercial terms. Performance & Operational Excellence - Surpass Targets: Maintain a relentless focus on hitting and exceeding monthly and quarterly revenue & new business location quotas. - CRM Discipline: Uphold impeccable Salesforce hygiene, ensuring all lead data, activities, and opportunity stages are accurate for precise executive forecasting. - Adhere to SLAs: Consistently meet or exceed Service Level Agreements regarding lead response times, business qualification criteria, and deployment timelines. Team Collaboration & Values - Embody Lightspeed Values: Work as a high-integrity team member, fostering a culture of transparency, inclusion, and a "customer-first" mindset in every interaction. - Cross-Functional Partnership: Collaborate effectively with Lead Development, Onboarding, and Account Management teams to ensure long-term customer success and business growth. - Market Intelligence: Stay at the forefront of the NOAM hospitality landscape by monitoring competitor moves, industry trends, and local market dynamics to sharpen our competitive edge. What you need to bring: - You’ve built pipeline through an outbound motion and know how to turn cold outreach into real opportunities - You understand how to manage and forecast a pipeline, and you consistently hit or exceed your targets - You’ve been a top performer before and can clearly speak to the results behind it - You’re comfortable owning the full sales cycle from first touch to close - You create your own momentum instead of waiting on inbound; you are not an ‘order taker’ - You know how to run strong discovery and guide deals forward with structure and intent - You’re comfortable being challenged on your deals and can clearly defend your forecast - You’re motivated to grow your career at Lightspeed Commerce and be part of a high-performance team - As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position. We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Be a changemaker You’ll enjoy: - A flexible work environment that empowers you to do your best work - A culture that celebrates performance - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard - Career-defining opportunities Plus benefits designed to keep you happy, healthy and fulfilled. - Flexible paid time off and remote work policies - Equity options, because this is your company too - Contributions to your pension plan. Your future matters - Training opportunities to grow your skills and career - Health and wellness credit so you feel your best - Time off to volunteer and give back to your community - Interest groups, employee led networks, social committees to sponsored sports teams - Computer purchase program to get your personal Macbook - Enhanced parental leave to support growing families Fuel your growth. Find your people. At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities. At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $65,550 - $109,250 CAD Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off. Please note that this compensation information is solely for candidates hired to perform work within Ontario (update to BC if posted in Vancouver) and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here lightspeedhq.com. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement lightspeedhq.com.

Requirements

Must-haves

Hi there! Thanks for stopping by 👋
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for an Outbound Account Executive to join our high performing hospitality sales team in NOAM.
Strategic Prospecting & Pipeline Growth
Drive Market Expansion: Proactively identify and engage high-potential hospitality venues across the NOAM market to position Lightspeed as the premier POS and Payments solution.
Execute Multi-Channel Outreach: Build a robust, self-sustained pipeline through a high-volume, strategic mix of cold calling, personalised emailing, and social selling.
Optimize the Funnel: Continuously refine your outreach cadences by analyzing engagement data, A/B testing messaging, and sharing successful "plays" with the broader team.
Full-Cycle Ownership: Manage the end-to-end sales process from initial discovery to close, ensuring a seamless transition for new partners.
Consultative Selling & Demonstrations
Deliver High-Impact Solutions: Lead tailored one-on-one or group demonstrations (via screen-share) that map Lightspeed’s features to the specific operational pains of the hospitality sector.
Architect Ecosystems: Act as a trusted advisor by understanding third-party integrations (e.g., Deputy, Xero, SevenRooms) to provide venues with a holistic, "all-in-one" technology stack.
Financial Fluency: Confidently navigate pricing negotiations and the value-add of integrated payments, working closely with management to secure "win-win" commercial terms.
Performance & Operational Excellence
Surpass Targets: Maintain a relentless focus on hitting and exceeding monthly and quarterly revenue & new business location quotas.
CRM Discipline: Uphold impeccable Salesforce hygiene, ensuring all lead data, activities, and opportunity stages are accurate for precise executive forecasting.
Adhere to SLAs: Consistently meet or exceed Service Level Agreements regarding lead response times, business qualification criteria, and deployment timelines.
Team Collaboration & Values
Embody Lightspeed Values: Work as a high-integrity team member, fostering a culture of transparency, inclusion, and a "customer-first" mindset in every interaction.
Cross-Functional Partnership: Collaborate effectively with Lead Development, Onboarding, and Account Management teams to ensure long-term customer success and business growth.
Market Intelligence: Stay at the forefront of the NOAM hospitality landscape by monitoring competitor moves, industry trends, and local market dynamics to sharpen our competitive edge.
You’ve built pipeline through an outbound motion and know how to turn cold outreach into real opportunities
You understand how to manage and forecast a pipeline, and you consistently hit or exceed your targets
You’ve been a top performer before and can clearly speak to the results behind it
You’re comfortable owning the full sales cycle from first touch to close

Nice-to-haves

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Application prep

Use the role’s language and application details while tailoring your materials.

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Benefits

Benefits detected in the listing.

Dental

Paid Time Off

Parental Leave

Wellness