Job description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com partech.com or connect with us on LinkedIn linkedin.com, X (formerly Twitter) twitter.com, Facebook facebook.com, and Instagram instagram.com. Position Description: Great customer success isn't about managing accounts—it's about accelerating growth. As a Customer Success Manager (CSM), you'll help some of the industry's fastest-growing restaurant brands unlock more value from both Punchh and the broader PAR portfolio to achieve their business goals. Acting as a trusted advisor, you'll drive adoption, strengthen customer relationships, identify growth opportunities, and help customers scale with confidence. You'll work at the intersection of strategy, technology, and customer partnership, creating measurable impact for your customers while contributing directly to retention, expansion, and long-term success. Position Location: Austin, TX. Hybrid, 2 Days Onsite. What We’re Looking For: - 2-3 years experience in Customer Success, Account Management, or customer-facing experience within SaaS is a major plus - Familiarity with tools like Salesforce, Gainsight, Monday.com monday.com, or similar platforms is another major plus. - Experience within the Quick Service Restaurant (QSR) or restaurant tech sector could be a major value add as well. - Strong relationship-building skills and a customer-first mindset. - Ability to understand business goals, identify opportunities, and deliver practical solutions. - Excellent communication skills and the confidence to influence stakeholders. - Strong problem-solving and analytical skills, with the ability to turn data into action. - Exceptional organization and prioritization skills in a fast-paced environment. - Curiosity and an aptitude for learning new technologies and products. - A proactive, ownership-oriented approach to driving outcomes. - Experience collaborating across teams to solve problems and deliver results. Don't check every Customer Success box? That's okay! We're excited about high-performing operators and implementation professionals who bring strong business acumen, a bias for action, and a genuine commitment to customer success. Unleash your potential: What you will be doing and owning: - Be your clients’ go-to champion, driving their success and building strong relationships. - Host engaging check-ins and recommend creative campaigns to boost sales and engagement. - Master the platform to train clients, drive adoption, and track impactful results. - Dive into client goals, offering tailored campaign strategies that deliver. - Lead strategic QBRs to align on performance and future plans. - Guide clients through every stage—onboarding, adoption, and ongoing support—ensuring a seamless experience. - Spot growth opportunities by anticipating client needs and uncovering upsell potential. - Drive retention and renewals with proactive support and value-driven insights. - Collaborate with sales to shine in the pre-sales stage with prospective clients. Interview Process: - Interview #1: Video interview with Talent Acquisition Team - Interview #2: Video interview with the Hiring Manager (via MS Teams) - Interview #3: Video interview with the Team (via MS Teams) - Interview #4: Video interview with the Head of Customer Experience (via MS Teams) PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. par_leave@partech.comIf you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Requirements

Must-haves

Great customer success isn't about managing accounts—it's about accelerating growth.
You'll work at the intersection of strategy, technology, and customer partnership, creating measurable impact for your customers while contributing directly to retention, expansion, and long-term success.
Austin, TX. Hybrid, 2 Days Onsite.
2-3 years experience in Customer Success, Account Management, or customer-facing experience within SaaS is a major plus
Familiarity with tools like Salesforce, Gainsight, Monday.com http://Monday.com, or similar platforms is another major plus.
Experience within the Quick Service Restaurant (QSR) or restaurant tech sector could be a major value add as well.
Strong relationship-building skills and a customer-first mindset.
Ability to understand business goals, identify opportunities, and deliver practical solutions.
Excellent communication skills and the confidence to influence stakeholders.
Strong problem-solving and analytical skills, with the ability to turn data into action.
Exceptional organization and prioritization skills in a fast-paced environment.
Curiosity and an aptitude for learning new technologies and products.
A proactive, ownership-oriented approach to driving outcomes.
Experience collaborating across teams to solve problems and deliver results.
Don't check every Customer Success box? That's okay!
We're excited about high-performing operators and implementation professionals who bring strong business acumen, a bias for action, and a genuine commitment to customer success.
Unleash your potential: What you will be doing and owning:
Be your clients’ go-to champion, driving their success and building strong relationships.
Host engaging check-ins and recommend creative campaigns to boost sales and engagement.
Master the platform to train clients, drive adoption, and track impactful results.
Dive into client goals, offering tailored campaign strategies that deliver.
Lead strategic QBRs to align on performance and future plans.
Guide clients through every stage—onboarding, adoption, and ongoing support—ensuring a seamless experience.
Spot growth opportunities by anticipating client needs and uncovering upsell potential.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick