Job description

We believe that communication belongs to everyone. TextNow is redefining how people connect by combining simplicity, intelligence, and accessibility. We’re a team of curious builders using technology to make communication more affordable and powerful for millions of users every day. Customers should feel the difference. The product has to be clear, trustworthy, and easy to use. People have to understand what they have, what works, and what to do next. We’re looking for a Senior Product Designer who can help deliver great experiences for our customers. What You'll Do You will own how the experience flows. The structure, the sequence, and the path a person takes through the product. The job is to solve the problem, then make the answer elegant, simple, and fluid. You’ll be expected to: Find the real problem, then design the simplest experience that solves it Shape how the product flows: the structure, the sequence, and how one step leads to the next Drive elegance and simplicity. Take out what the customer does not need Make the experience fluid, so moving through the product feels obvious Use AI to multiply your creative vision. You keep the judgment about what is worth making and what is good Round-trip the work between the canvas and prototypes people can use, so the intent survives both You Will Be a Match If You design how a product works. Your best work is flows, structure, interaction, and whether a person understands it You hold a high bar for what customers actually experience You have strong judgment. You can tell a considered experience from an average one, and you will throw the average one out You are comfortable with ambiguity You use AI as part of how you design, and the decision stays yours You write clearly. A few sentences can carry the decision, the constraint, and the tradeoff How the Team Operates Design solves the problem with the team. It does not arrive after the direction is set The bar is elegance, simplicity, and an experience that feels fluid We critique the thing a customer would feel: clarity & coherence AI multiplies creative vision. Taste and judgment stay with the designer Work moves from the canvas into prototypes, and back, until the thing you can use is the thing you meant The product should feel like one product We use the product. The quality bar is what a customer feels You Might Be a Good Fit If 5+ years of experience designing consumer products A portfolio that shows how an experience flows: structure, sequence, and the simplest solution to a hard problem You use AI to multiply your creative vision, you keep the judgment, and you can round-trip between the canvas and a prototype Bonus: You have shipped products or experiences in your spare time Compensation The expected base salary range for this role is: Canada (Waterloo, ON): CAD $156,800 - $224,000 United States (San Francisco / Bay Area): USD $209,200 - $298,800 Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. Our goal is to offer a competitive package that reflects the impact and expertise you bring to the team. AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team. More About TextNow Our Culture We’re proud of the culture we’ve built at TextNow, but one of the most common questions we hear is: “How do you continue to sustain it as the world and the company continue to change?” The reality is that we’re only able to keep up because every TextNovian contributes to our culture by being involved, living our values, sharing feedback, embracing change, and helping each other grow. Our Values Customer Obsessed We strive to have a deep understanding of our customers. Do Right By Our People We treat each other with fairness, respect, and integrity. Accept the Challenge We adopt a “Yes, We Can” mindset to achieve ambitious goals. Act Like an Owner We treat this company like it's our own... because it is. Give a Damn We are deeply committed and passionate about our work and achieving results. Our Benefits & More This is a brief overview of the benefits that TextNow offers employees. More complete details can be found in TextNow’s Benefit Guide and legal plan documents, which are available on or shortly after your start date. Benefits may change from time to time at TextNow’s discretion. Free phone service Strong work-life blend Employee stock options Unlimited vacation 12 paid holidays per year Competitive compensation Health, dental, and vision benefits Short-term & long-term disability coverage $750 annual wellness benefit or healthcare spending account RRSP matching (Canada) | 401(k) (USA) Parental leave for eligible employees Learning & Development opportunities Company travel for team events, off-sites, and more More information about our total rewards package will be available during the hiring process. Dogfooding & Customer Obsession At TextNow, every employee actively uses our app for calling and texting. Dogfooding helps us experience what customers do, spot issues early, and drive better design, developer, and user experiences. Diversity & Inclusion Our aim is to make every person who joins TextNow feel like they belong, are valued, and are able to be their authentic selves at work. We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone. Equal Opportunity We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Applicants who require reasonable accommodation during the hiring process may contact our Talent Team. TextNow Candidate Policy By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy .

Requirements

Must-haves

Customers should feel the difference. The product has to be clear, trustworthy, and easy to use. People have to understand what they have, what works, and what to do next.
We’re looking for a Senior Product Designer who can help deliver great experiences for our customers.
You will own how the experience flows. The structure, the sequence, and the path a person takes through the product. The job is to solve the problem, then make the answer elegant, simple, and fluid.
Find the real problem, then design the simplest experience that solves it
Shape how the product flows: the structure, the sequence, and how one step leads to the next
Drive elegance and simplicity. Take out what the customer does not need
Make the experience fluid, so moving through the product feels obvious
Use AI to multiply your creative vision. You keep the judgment about what is worth making and what is good
Round-trip the work between the canvas and prototypes people can use, so the intent survives both
You Will Be a Match If
You design how a product works. Your best work is flows, structure, interaction, and whether a person understands it
You hold a high bar for what customers actually experience
You have strong judgment. You can tell a considered experience from an average one, and you will throw the average one out
You are comfortable with ambiguity
You use AI as part of how you design, and the decision stays yours
You write clearly. A few sentences can carry the decision, the constraint, and the tradeoff
How the Team Operates
Design solves the problem with the team. It does not arrive after the direction is set
The bar is elegance, simplicity, and an experience that feels fluid
We critique the thing a customer would feel: clarity & coherence
AI multiplies creative vision. Taste and judgment stay with the designer
Work moves from the canvas into prototypes, and back, until the thing you can use is the thing you meant
The product should feel like one product

Nice-to-haves

Bonus: You have shipped products or experiences in your spare time

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

accessibilityai

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Parental Leave

Wellness