Job description

Product Ownership & Backlog Leadership • Own and prioritize the product backlog for assigned LTCT workstreams, translating strategic business objectives into sequenced, high-impact deliverables. • Lead discovery and business process design sessions with Sales, Finance, Operations, and IT stakeholders; define user stories, acceptance criteria, and definition of done that stand up to E2E and UAT scrutiny. • Facilitate refinement, sprint and release goal setting, sprint demos, and validation of outcomes against acceptance criteria with delivery teams and business partners. • Ensure business feedback from sprint demos and hands-on partner testing is captured, dispositioned, tracked, and closed or escalated through the standard program process and tooling (e.g., Jira). • Serve as an escalation and decision point for requirements ambiguity, conflicting priorities, and emerging scope; bring options and a recommendation, not just the issue. End-to-End Test & Hypercare Leadership • Define and lead the LTCT E2E test strategy and plan across workstreams, including scenario and test library design, entry and exit criteria, environment and data requirements, and traceability back to requirements. • Lead E2E test execution governance — daily triage, defect intake, severity and priority assignment, escalation paths, and readiness reporting to program leadership. • Plan and lead Hypercare: support model, staffing and rotation, intake and triage process, exit criteria, and transition to steady-state support. • Strengthen the connection between testing, cutover, and Hypercare so that defects, data issues, and process gaps are surfaced early, reducing late discovery and rework. • Partner with the QA function, DevOps, and workstream leads on environment usage rules, release and deployment sequencing, and cutover rehearsal planning. Program Leadership & Governance • Provide backup leadership capacity across the LTO Platform team for scope control, CCB process definition and operation, test strategy, and other cross-program needs. • Lead or contribute to RAID management — identifying risks and dependencies early, proposing mitigations, and driving issues to closure. • Prepare and deliver concise, executive-ready recommendations, readiness assessments, and status communications for the Project Steering Committee (PSC), PMO, and Tech Council. • Progressively assume scope currently delivered by Crowe consultants; document design decisions, lead knowledge transfer, and build internal capability for long-term ownership. • Provide thought leadership and mentorship to Product Owners/BSAs, admins, and developers; influence stakeholders and hold leadership accountable to commitments. Systems Planning, Integration & Deployment • Collaborate in the planning, design, development, and implementation of new business applications and enhancements to existing applications, primarily within the LTO platform. • Create use-case models, requirements specifications, data mappings, and interface diagrams to provide direction to development teams. • Perform cost-benefit and ROI analyses for proposed IT systems and enhancements to aid management in making implementation and sequencing decisions. • Lead vendor evaluation and selection for IT business applications through a formal methodology. • Lead acquisition integration efforts to migrate data, systems, and business processes onto Deltek’s Salesforce and Marketing platforms. Lead training, communications, and change management efforts for systems implementation projects, and provide post-implementation support. As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com Education and Experience • BA / BS in Information Systems, Business Administration, Business Analytics, or equivalent experience. • 15+ years of experience as an IT Business Analyst or Business Systems Analyst, including significant time in a Product Owner capacity. • 12+ years implementing and supporting sales, customer care, order processing, and / or billing systems in the High-Tech or Information Services industries; SaaS/Software company experience preferred. • Demonstrated experience leading end-to-end testing and Hypercare for at least one large, multi-workstream enterprise transformation program. • Experience transitioning scope from a systems integrator to an internal team is highly desirable. • High level of prior experience with Salesforce and billing systems implementations and operations is required. Salesforce Revenue Cloud / ARM or CPQ experience strongly preferred. • Membership in industry associations and/or Salesforce certifications desired. Technical Knowledge and Skills • Expert knowledge of SDLC, Agile, and Waterfall delivery methods, including backlog management and release planning at scale. • Expert-level test leadership: test strategy, scenario and library design, entry/exit criteria, traceability, defect management, and readiness reporting. • Must be able to translate business requirements into well-formed technical and system requirements. • Strong experience implementing and supporting Salesforce.com and other SaaS applications, including integration patterns across quote-to-cash and ERP/HR systems. • Experience with cutover planning, deployment sequencing, and release management tooling and controls. • Experience performing cost-benefit and ROI analysis. • Strong experience with IT project management processes and approaches, including the ability to lead projects as needed. • Experience modeling business processes, data flows, and workflow processes. • Comfortable working with large data sets (data analysis and data mapping) and Business Intelligence tools. • Extensive knowledge of sales and lead-to-cash (LTC) business processes, including recurring, consumption, and hybrid pricing models. • Experience with AI and RPA technologies, including the ability to evaluate, implement, and integrate these solutions to enhance LTO processes and drive efficiency, with demonstrated adaptability in a rapidly evolving field. Critical Thinking & Leadership Competencies (differentiators for this role) • Proven ability to independently deconstruct ambiguous problems, isolate root causes and dependencies, develop options, recommend a path, and drive actions to resolution. • Operates as an established leader without day-to-day direction; trusted to represent the program in cross-functional and executive forums. • Demonstrated ability to absorb unplanned, high-stakes work — scope disputes, CCB definition, test strategy gaps — and stabilize it quickly. • Versatile utility player who can pivot across workstreams and priorities as program phases shift. Customer Management Skills • Excellent communication (oral and written), relationship building, influence, and negotiation skills with both technical and business resources. • Experience working with stakeholders at all levels, from junior developers to VP-level and above executives. • Adept at working with cross-functional business owners to prioritize a roadmap, leveraging data to arrive at mutually beneficial outcomes that deliver business value. Other Competencies • Deltek is a fast-paced environment; the ability to support multiple projects simultaneously and react deftly to changes in business priorities is critical. • Experience coordinating multiple priorities and managing conflicts where needed. • Ability to identify and drive change management from a process and technical solution perspective. • Thirst for knowledge and a bias toward leading the identification of business process and system improvements. The U.S. salary range for this position is $124,500.00-$219,500.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement. 10% Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings. Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security. Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Candidate Privacy Notice Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process. Important: Protect Yourself from Recruitment Scams Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or Enterprise@trm.brassring.com, never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else. If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to Secure@deltek.com and consider reporting it to law enforcement.

Requirements

Must-haves

Product Ownership & Backlog Leadership • Own and prioritize the product backlog for assigned LTCT workstreams, translating strategic business objectives into sequenced, high-impact deliverables.
Lead discovery and business process design sessions with Sales, Finance, Operations, and IT stakeholders; define user stories, acceptance criteria, and definition of done that stand up to E2E and UAT scrutiny.
Facilitate refinement, sprint and release goal setting, sprint demos, and validation of outcomes against acceptance criteria with delivery teams and business partners.
Ensure business feedback from sprint demos and hands-on partner testing is captured, dispositioned, tracked, and closed or escalated through the standard program process and tooling (e.g., Jira).
Serve as an escalation and decision point for requirements ambiguity, conflicting priorities, and emerging scope; bring options and a recommendation, not just the issue.
Lead E2E test execution governance — daily triage, defect intake, severity and priority assignment, escalation paths, and readiness reporting to program leadership.
Plan and lead Hypercare: support model, staffing and rotation, intake and triage process, exit criteria, and transition to steady-state support.
Strengthen the connection between testing, cutover, and Hypercare so that defects, data issues, and process gaps are surfaced early, reducing late discovery and rework.
Partner with the QA function, DevOps, and workstream leads on environment usage rules, release and deployment sequencing, and cutover rehearsal planning.
Program Leadership & Governance • Provide backup leadership capacity across the LTO Platform team for scope control, CCB process definition and operation, test strategy, and other cross-program needs.
Lead or contribute to RAID management — identifying risks and dependencies early, proposing mitigations, and driving issues to closure.
Prepare and deliver concise, executive-ready recommendations, readiness assessments, and status communications for the Project Steering Committee (PSC), PMO, and Tech Council.
Progressively assume scope currently delivered by Crowe consultants; document design decisions, lead knowledge transfer, and build internal capability for long-term ownership.
Provide thought leadership and mentorship to Product Owners/BSAs, admins, and developers; influence stakeholders and hold leadership accountable to commitments.
Systems Planning, Integration & Deployment • Collaborate in the planning, design, development, and implementation of new business applications and enhancements to existing applications, primarily within the LTO platform.
Create use-case models, requirements specifications, data mappings, and interface diagrams to provide direction to development teams.
Perform cost-benefit and ROI analyses for proposed IT systems and enhancements to aid management in making implementation and sequencing decisions.
Lead vendor evaluation and selection for IT business applications through a formal methodology.
Lead acquisition integration efforts to migrate data, systems, and business processes onto Deltek’s Salesforce and Marketing platforms.
Lead training, communications, and change management efforts for systems implementation projects, and provide post-implementation support.
Education and Experience • BA / BS in Information Systems, Business Administration, Business Analytics, or equivalent experience.
15+ years of experience as an IT Business Analyst or Business Systems Analyst, including significant time in a Product Owner capacity.

Nice-to-haves

12+ years implementing and supporting sales, customer care, order processing, and / or billing systems in the High-Tech or Information Services industries; SaaS/Software company experience preferred.
High level of prior experience with Salesforce and billing systems implementations and operations is required. Salesforce Revenue Cloud / ARM or CPQ experience strongly preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

jiraagileaireact

Platform: deltek
Effort: medium

Benefits

Benefits detected in the listing.

401(K)