We are seeking an experienced Account Manager with strong Third-Party Administrator (TPA) or claims experience to manage client relationships and drive performance across auto liability, general liability, and/or workers’ compensation programs. This role serves as the key liaison between clients and internal claims teams, ensuring service excellence, operational efficiency, and strong program outcomes throughout the lifecycle of each account.
Key Responsibilities
Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal
Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes
Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements
Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes
Analyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategies
Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting
Assist with contracts, renewals, and financial reconciliation, including claim costs and program performance
Participate in sales presentations and finalist meetings, showcasing claims expertise and service capabilities
Qualifications & Experience
3–7+ years of experience within a TPA, insurance carrier, or claims organization
Strong background in auto liability, general liability, and/or workers’ compensation claims
Proven experience in a client-facing, consultative, or account management role
Bachelor’s degree preferred
Industry designations such as AIC, CPCU, or similar are a plus
Skills & Expertise
Deep understanding of claims lifecycle, coverage, and TPA service delivery models
Strong analytical skills with the ability to interpret and present claims data
Excellent communication and presentation skills with client-facing confidence
Highly organized with the ability to manage multiple accounts and priorities
Proficient in claims systems, Microsoft Office (especially Excel/PowerPoint), and CRM tools
About Cottingham & Butler Claims Services (CBCS)
At CBCS, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.
As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.