Job description

Great employee experiences don't happen by accident — they're designed. At Citi, we believe that the tools people use every day at work should be just as intuitive, seamless, and delightful as the best consumer apps out there. Our UX team is on a mission to transform our Human Resources apps and systems — from onboarding and benefits to performance and beyond — turning friction into flow and complexity into clarity. If you're passionate about putting people first, obsessed with crafting digital experiences that genuinely make life easier, and excited by the idea that great design can elevate the everyday moments of someone's working world, then this is the role for you. All applicants must have case study or portfolio and present walkthrough during interview. The Role As a Mid-Level UX Designer you'll be contributing directly to the design of our digital products. Working in concert with Product and Engineering partners and UX Research colleagues, you'll be applying your skills and experience to create high-quality designs in all stages of the UX design process - including ideation, wireframing, prototyping, and high-fidelity design. Responsibilities • Work closely with research, stakeholders, product managers and engineering teams to brainstorm and co-create ideas, approaches, and solutions • Create wireframes, prototypes, and high-fidelity designs using Figma, along with our established Design System • Ensure that designs follow best practices and use research & testing to inform and validate • Confidently challenge the status quo, encouraging all involved to address root causes to ensure the best outcome for users • Apply a positive and constructive attitude to all feedback • Deliver high-quality design assets to the engineering team, along with clear guidance to ensure all aspects of the designs are fully understood • Provide ongoing support to engineering, with regular UX review checkpoints to ensure quality and that the system is being built as designed • Keep up to date with the latest UX practices, innovations, and tools • Ensure all designs comply with ADA/WCAG standards for accessibility • Deliver on time, identifying and managing risks to ensure timelines are met, and escalating where needed • Assist and train new UX starters in the team • Contribute to the wider UX community of practice Required Skills, Experience and Competencies • 3+ years of industry UX Design experience • Strong attention to detail, analytical skills and problem-solving • Experience on complex, enterprise-scale or consumer design projects • Creative flair and a good eye for design • Excellent written and oral communication skills • Excellent skills in professional design tools, such as: Figma, Sketch, AdobeXD, InVision • Experience working with Design Systems • Practical experience using AI-enabled design tools (e.g. generative design, AI-assisted prototyping or content generation), with the ability to critically evaluate AI outputs and integrate them effectively into the design process • Bachelor's Degree Desirable Skills, Experience and Competencies • Keen interest in, or knowledge of, banking or finance • HTML/CSS Development Skills • Participation in external UX groups or communities • Master's Degree ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Digital Design Engineering ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Tampa Florida United States ------------------------------------------------------ Primary Location Full Time Salary Range: $96,960.00 - $145,440.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Aug 13, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

Requirements

Must-haves

Our UX team is on a mission to transform our Human Resources apps and systems — from onboarding and benefits to performance and beyond — turning friction into flow and complexity into clarity.
Work closely with research, stakeholders, product managers and engineering teams to brainstorm and co-create ideas, approaches, and solutions
Create wireframes, prototypes, and high-fidelity designs using Figma, along with our established Design System
Ensure that designs follow best practices and use research & testing to inform and validate
Confidently challenge the status quo, encouraging all involved to address root causes to ensure the best outcome for users
Apply a positive and constructive attitude to all feedback
Deliver high-quality design assets to the engineering team, along with clear guidance to ensure all aspects of the designs are fully understood
Provide ongoing support to engineering, with regular UX review checkpoints to ensure quality and that the system is being built as designed
Keep up to date with the latest UX practices, innovations, and tools
Ensure all designs comply with ADA/WCAG standards for accessibility
Deliver on time, identifying and managing risks to ensure timelines are met, and escalating where needed
Assist and train new UX starters in the team
Contribute to the wider UX community of practice
Required Skills, Experience and Competencies
3+ years of industry UX Design experience
Strong attention to detail, analytical skills and problem-solving
Experience on complex, enterprise-scale or consumer design projects
Creative flair and a good eye for design
Excellent written and oral communication skills
Excellent skills in professional design tools, such as: Figma, Sketch, AdobeXD, InVision
Experience working with Design Systems
Bachelor's Degree
Desirable Skills, Experience and Competencies
Keen interest in, or knowledge of, banking or finance

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

figmadesign systemaccessibilitysketchdesign systemsai

Platform: eightfold
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Wellness