Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team Klaviyo's Personalization & Analytics pillar builds the intelligence layer that helps marketers understand their customers, personalize every interaction, and prove the impact of their work. Our Personalization SKU — which includes Audience Optimization and our personalization engine — is one of Klaviyo's highest-growth paid products and a cornerstone of our Marketing Analytics & Personalization offering. The Personalization SKU is ML-powered, which means the value it delivers is real and differentiated — but it also means customers need to understand what it's doing before they trust it, and trust it before they pay for it. That gap between "this exists" and "I can't imagine working without this" is where this role lives. About the Role We're looking for a Senior Product Manager who is obsessed with one question above all others: why do customers adopt — or fail to adopt — a product that would genuinely help them? This isn't a traditional growth PM role. We're not looking for someone who runs A/B tests on button colors and calls it a day. We're looking for someone who understands that sustainable SKU growth comes from product quality and value clarity first — and that the best conversion and retention lever is an experience so good that customers can't explain their business performance without it. Your primary mandate is the adoption, retention, and trial conversion of the Personalization SKU. That means owning the in-product experiences that help customers discover Personalization features, understand what they're doing, trust the results, and build habits around them. It means making the ROI of Personalization impossible to miss — not through marketing copy, but through product design. And it means owning the analytics surfaces that make that value visible: the dashboards, metrics, and reporting experiences that connect Personalization usage to business outcomes customers care about. This role sits at the intersection of product intuition, customer empathy, and growth strategy. You'll work closely with the Personalization engineering teams, data science, go-to-market, and customer success to ensure every touchpoint in the Personalization customer journey — from trial activation through long-term retention — is designed with intention and measured with rigor. How You'll Make a Difference Own the end-to-end in-product experience for Personalization SKU trial and adoption — from first contact with an Audience Optimization or personalization feature through the moment a customer builds a sustained usage habit Define and track what real adoption looks like for each Personalization feature — not surface engagement, but the behaviors that actually predict retention and expansion Own the in-product analytics and reporting surfaces that make Personalization ROI visible to customers — the dashboards, performance summaries, and impact metrics that answer "what is this doing for my business?" Design and iterate on the trial conversion experience: make it unmistakably clear what customers get with Personalization, reduce the distance between signup and first value moment, and build in-product signals that accelerate the path from trial to paid Identify and close the gaps in the Personalization customer journey where value is unclear, trust breaks down, or usage falls off — and build the product experiences that fix them Build and maintain a rigorous measurement framework for Personalization SKU health: adoption depth, retention rates, trial conversion, expansion signals, and churn indicators Partner with go-to-market, customer success, and data science to ensure the Personalization SKU can convert and retain customers through both self-serve and sales-assisted motions — and that the product experience works for both Synthesize customer feedback, usage data, and market signals into a clear point of view on what Personalization customers need next — and turn that into a sequenced roadmap that shipping teams can execute Who You Are You have 3–5+ years of PM experience, with a demonstrable track record of driving product adoption, retention, or trial conversion for a paid B2B SaaS product — not just shipping features You think about growth as a product quality problem: the most durable conversion and retention motion is a product experience so good that customers understand the value without being told You have strong UX instincts, especially for products where the underlying complexity is high — you've taken something hard to understand and made it feel intuitive, trustworthy, and worth paying for You know how to define and measure real adoption: you've questioned inherited engagement metrics, replaced them with something that actually predicts retention, and gotten stakeholders to buy in You've owned a trial-to-paid conversion motion and can speak to what you changed in the product — not the marketing or lifecycle emails, but the actual in-product experience You have genuine customer empathy: you talk to customers regularly, know how to synthesize what you hear into product decisions, and can advocate for the customer POV in a room full of people looking at dashboards You can hold a PLG motion and a sales-assisted motion simultaneously — you understand that the product has to work for both and you've navigated the design tradeoffs that creates You're data-literate: you can define your own success metrics, pull and interpret data to inform decisions, and build a measurement framework for a product area you've never owned before Nice to Have Experience with ML-driven or AI-powered features where value is inherently probabilistic and takes time to materialize — and you've solved the "trust gap" problem before Background in martech, CDP, or ecommerce — you understand how marketers think about personalization, segmentation, and campaign performance Experience building PLG or self-serve growth motions at a company that also runs a sales-assisted or enterprise motion Exposure to analytics or reporting product surfaces — you've owned a dashboard or performance reporting experience and thought hard about what makes data actually actionable Familiarity with SKU or packaging strategy — you understand how in-product experience and commercial motion interact Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $136,000 — $204,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process . For more information about how we process your personal data, see our Job Applicant Privacy Notice . Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Requirements

Must-haves

We're looking for a Senior Product Manager who is obsessed with one question above all others: why do customers adopt — or fail to adopt — a product that would genuinely help them?
How You'll Make a Difference
Define and track what real adoption looks like for each Personalization feature — not surface engagement, but the behaviors that actually predict retention and expansion
Own the in-product analytics and reporting surfaces that make Personalization ROI visible to customers — the dashboards, performance summaries, and impact metrics that answer "what is this doing for my business?"
Identify and close the gaps in the Personalization customer journey where value is unclear, trust breaks down, or usage falls off — and build the product experiences that fix them
Build and maintain a rigorous measurement framework for Personalization SKU health: adoption depth, retention rates, trial conversion, expansion signals, and churn indicators
Synthesize customer feedback, usage data, and market signals into a clear point of view on what Personalization customers need next — and turn that into a sequenced roadmap that shipping teams can execute
You have 3–5+ years of PM experience, with a demonstrable track record of driving product adoption, retention, or trial conversion for a paid B2B SaaS product — not just shipping features
You think about growth as a product quality problem: the most durable conversion and retention motion is a product experience so good that customers understand the value without being told
You have strong UX instincts, especially for products where the underlying complexity is high — you've taken something hard to understand and made it feel intuitive, trustworthy, and worth paying for
You know how to define and measure real adoption: you've questioned inherited engagement metrics, replaced them with something that actually predicts retention, and gotten stakeholders to buy in
You've owned a trial-to-paid conversion motion and can speak to what you changed in the product — not the marketing or lifecycle emails, but the actual in-product experience
You have genuine customer empathy: you talk to customers regularly, know how to synthesize what you hear into product decisions, and can advocate for the customer POV in a room full of people looking at dashboards
You can hold a PLG motion and a sales-assisted motion simultaneously — you understand that the product has to work for both and you've navigated the design tradeoffs that creates
You're data-literate: you can define your own success metrics, pull and interpret data to inform decisions, and build a measurement framework for a product area you've never owned before

Nice-to-haves

Experience with ML-driven or AI-powered features where value is inherently probabilistic and takes time to materialize — and you've solved the "trust gap" problem before
Background in martech, CDP, or ecommerce — you understand how marketers think about personalization, segmentation, and campaign performance
Experience building PLG or self-serve growth motions at a company that also runs a sales-assisted or enterprise motion
Exposure to analytics or reporting product surfaces — you've owned a dashboard or performance reporting experience and thought hard about what makes data actually actionable
Familiarity with SKU or packaging strategy — you understand how in-product experience and commercial motion interact
Get to Know Klaviyo
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

mlgoai

Platform: greenhouse
Effort: quick