Job description

Job Summary The HR Data & Operations Coordinator is responsible for accurately processing and maintaining employee data and employment transactions throughout the employee lifecycle, including hiring, benefits, personnel changes, employee records, compliance-related documentation, and terminations. Under the general supervision of the HR Operations Manager, the HR Data & Operations Coordinator works closely with the HR Recruitment Team, HR Generalists, HR Partners, and campus partners to ensure the accurate and efficient processing of all HR transactions. This role performs high-volume data entry and transaction processing across multiple HR systems and is responsible for the accuracy, completeness, and timely maintenance of employee records. The position takes a proactive approach to working with the entire HR team to ensure streamlined business processes are applied. The position is on-site. Knowledge, Skills and Abilities • Demonstrated ability to work with computer and database platforms. • Demonstrated ability to communicate effectively with individuals and groups of all backgrounds. • Demonstrated ability to meet daily, weekly, and monthly deadlines. • Ability to establish and maintain effective working relationships with all levels of employees and peers. • Demonstrated ability to listen and ascertain the needs of customers. • Ability to communicate information concerning policies and procedures to customers. • Ability to respond to customers tactfully and courteously. • Demonstrated ability to maintain confidentiality and sensitive information. • Ability to prioritize and multitask with frequent interruptions. • Ability to maintain professionalism under pressure. Required Qualifications • High school diploma or GED. • Two years of recent Human Resources or customer service experience. OR • An equivalent combination of education and experience. Preferred Qualifications • Bachelor’s degree in a business-related field is highly preferred. • Experience working in a Higher Education institution Compensation & Benefits • Job Family – Human Resources Associate 3 • Market Range - 5 Salary Schedules • For information on benefits, please visit Employee Benefits Application Instructions • Non-exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants. • Employment is contingent on a satisfactory background check. • Documents needed to apply: Cover Letter and Resume • References available upon request ETSU is an Equal Opportunity Employer University Overview East Tennessee State University (ETSU) is an institution with over 14,000 diverse students and highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement. Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.

Requirements

Must-haves

Knowledge, Skills and Abilities
Demonstrated ability to work with computer and database platforms.
Demonstrated ability to communicate effectively with individuals and groups of all backgrounds.
Demonstrated ability to meet daily, weekly, and monthly deadlines.
Ability to establish and maintain effective working relationships with all levels of employees and peers.
Demonstrated ability to listen and ascertain the needs of customers.
Ability to communicate information concerning policies and procedures to customers.
Ability to respond to customers tactfully and courteously.
Demonstrated ability to maintain confidentiality and sensitive information.
Ability to prioritize and multitask with frequent interruptions.
Ability to maintain professionalism under pressure.
High school diploma or GED.
Two years of recent Human Resources or customer service experience.
An equivalent combination of education and experience.

Nice-to-haves

Bachelor’s degree in a business-related field is highly preferred.
Experience working in a Higher Education institution

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

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