Job description

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. What We Offer Salary: $80,000.00 - $110,000.00 Location: Santa Clara,CA You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Contract Management • Responsible for CSA (Contract Service Agreement) Field Support. Working with FSO to understand KPI gaps . Unscheduled down time events, PM metrics, etc. , to deliver service product development roadmap. • Provides guidance/input to the field on impacts of part/supplier changes. • Implementation of component roadmaps including part obsolescence, replacements, alternative vendors, and cost reduction • Implementation of cost reduction roadmap, through  repair /refurbishment solution development and implementation. • Install & Warranty (I&W) monitoring/analysis and drive improvement projects. • Attend meetings targeting service tool performance, I&W costs, parts/labor cost reduction plans, Continuous Improvement Projects, and service BKM. • Drive key initiatives and meet customer requirements to enable Wafer Fab Equipment and Services. Field Productivity Improvement • Drives FSO efficiency improvements along with Field team • Identify target improvement areas and drive related programs for Field productivity improvement. • Drive Field Training and Certification programs on new Platforms and Complex upgrades. • Drive field technical capability development. • Capture Field Best Known Method ( BKMs) than enables value services. • Drive delivery of fast and effective resolutions on field issues with digital tools for service Field escalation support and customer engagement • Coordinate with internal stakeholders to support strategic field requirements. • Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements. Will address directly or work with TPS to address. • Coordinate with field experts as needed to support critical Service Agreement’s as per Field Service Organization request. • Responsible for field training and certification on AGS Service products, e.g., Troubleshooting, Digital tool dashboards. • Responsible for successful implementation of AGS Service products – e.g., SA parts forecasting, low-cost parts adoption, repair loop qualification and fan out • Responsible for tracking Service contract tool performance KPIs, e.g., Uptime, PM frequency, PM Green-to-green Other Responsibilities • With assistance will advance product change management (PCM) and control. This may include one or more fo the following: • Unreleased product approval and control • ECO (Engineering Change Order) approval • Implementation of PCN (Part Change Notification), with Global Product Support • Provides assistance and support to Engineering and the Business Unit about the field service impact of part/supplier changes. • With mentorship will review the accuracy of customer shipped configurations and BOMs (Bill of Materials.) This may include one or more of the following: • CaRM (Configuration accuracy Review Meeting) reviews • BOM (Bill of Materials) accuracy • NSR (Non Standard Request) approval • Under supervision will support common modules roadmap and implementation post Phase 5 of ePLC • Will assist in the implementation of component roadmaps including part obsolescence, replacements, alternative vendors and cost reduction • Suuport Intercompany communication to align on product strategies, provide guidance on pricing, spare level contents, and restricted part orders. • Will support the implementation of cost reduction roadmap • Assists in the management of strategic vendor issues • Supports all changes to the product after product release • whether driven by engineering, quality, safety, customer demands or supply obsolesce Functional Knowledge • Demonstrates conceptual knowledge of theories, practices and procedures within a discipline Business Expertise • Applies general knowledge of business developed through education or past experience Leadership • No supervisory responsibilities; accountable for developing technical contribution Problem Solving • Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments Impact • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines Interpersonal Skills • Exchanges straightforward information, asks questions and checks for understanding Applications will be reviewed on a rolling basis. Please apply by November 30, 2026. Note: This position may close early based on application volume or candidate selection. Additional Information Time Type: Full time Employee Type: New College Grad Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Requirements

Must-haves

Santa Clara,CA
Contract Management
Responsible for CSA (Contract Service Agreement) Field Support. Working with FSO to understand KPI gaps . Unscheduled down time events, PM metrics, etc. , to deliver service product development roadmap.
Provides guidance/input to the field on impacts of part/supplier changes.
Implementation of component roadmaps including part obsolescence, replacements, alternative vendors, and cost reduction
Implementation of cost reduction roadmap, through  repair /refurbishment solution development and implementation.
Install & Warranty (I&W) monitoring/analysis and drive improvement projects.
Attend meetings targeting service tool performance, I&W costs, parts/labor cost reduction plans, Continuous Improvement Projects, and service BKM.
Drive key initiatives and meet customer requirements to enable Wafer Fab Equipment and Services.
Field Productivity Improvement
Drives FSO efficiency improvements along with Field team
Identify target improvement areas and drive related programs for Field productivity improvement.
Drive Field Training and Certification programs on new Platforms and Complex upgrades.
Drive field technical capability development.
Capture Field Best Known Method ( BKMs) than enables value services.
Drive delivery of fast and effective resolutions on field issues with digital tools for service
Field escalation support and customer engagement
Coordinate with internal stakeholders to support strategic field requirements.
Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements. Will address directly or work with TPS to address.
Coordinate with field experts as needed to support critical Service Agreement’s as per Field Service Organization request.
Responsible for field training and certification on AGS Service products, e.g., Troubleshooting, Digital tool dashboards.
Responsible for successful implementation of AGS Service products – e.g., SA parts forecasting, low-cost parts adoption, repair loop qualification and fan out
Responsible for tracking Service contract tool performance KPIs, e.g., Uptime, PM frequency, PM Green-to-green
Other Responsibilities

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