Application Support Analyst
Cushman & Wakefield· enterprise· Real Estate· Oct 14, 2026 · 12d ago
Flexible Location, USA
In office
Full-time
Mid
$54K–$63K
2+ years exp
Job description
Job Title
Application Support Analyst
Job Description Summary
The Application Support Analyst provides critical client support at the Global, Regional, and Property/Entity levels. This role focuses on ensuring the effective use of enterprise systems such as Yardi Voyager, Nexus (Bottomline), MRI, and related applications. As the primary point of support for these technologies, the analyst serves as a subject matter expert, providing guidance on system functionality, resolving complex issues, delivering high-quality client software support within defined budgets and SLAs and promoting best practices for accurate and efficient accounting processes. By collaborating with cross-functional teams and stakeholders, the Technology Solutions Analyst drives operational excellence, system optimization, and a seamless user experience across the organization.
Job Description
Core Responsibilities:
Monitor and manage the ServiceNow queue, ensuring timely response to client requests
Resolve AP/AR transactional issues across supported modules and business functions
Validate and support Analytical/Custom/Scheduled/Standard report issues
Resolve request requiring programming language (SQL) data fix packages
Configure system settings: Attribute, Button Setup, Custom Tables, Lookups, Procurement, Tasks
Provide compliance audit reports: SOC1, AC18, UAR
Perform data imports/exports for client onboardings, transitions and on-demand projects
Support object-related issues: bank, contact, lease, property, tenant, user, vendor, workflow
Validate and advise on employee/user setup access and permissions issues
Perform baseline (ADO) and system maintenance: account tree, charge code, chart, GL, job type
Lead and facilitate the daily Change Management (CHG) deployment process
Collaborate with Dev Team to organize/deploy Prod Release items and document outcomes
Work with Platform, Design, and Dev teams to optimize system performance
Communicate systemwide updates, product enhancements, and Support projects to user base
Create and maintain ServiceNow Knowledge Articles (KBAs) for Global Service Desk (GSD) use
Provide guidance on best practices for standard system operations and procedures
Troubleshoot system errors and analyze data anomalies to ensure operational continuity
Liaise with third-party vendors and support teams to resolve escalated issues
Identify and communicate opportunities for system optimization and user training
Analyze service request trends and collaborate with clients to reduce recurring incidents
Prepare and interpret client metrics and status reports
Engage stakeholders to support resolution of business challenges
Provide support on additional tasks and projects as required
Position Requirements:
2-3 years support experience - Nexus (Bottomline) / MRI / Yardi Voyager 7S
Fluency in SQL programming language
Strong knowledge of Microsoft Excel, including formulas, pivot tables, and data analysis tools
General accounting knowledge
1 year of experience supporting accounting or real estate software
Bachelor s Degree (preferred)
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 53,887.03 - $63,396.50
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations cushwake.com . Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”
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Dental
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