Job description

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: The Sales team at Flexport is critical to our mission, fostering deep, lasting relationships that drive client success and accelerate global trade. As an Account Executive II (Farmer), you operate with independence. You own a portfolio of accounts and are the architect of their success — not just the executor of a plan. Your clients are growing in complexity: multiple trade lanes, operational nuance, and real expansion potential. You know Flexport's product suite well enough to connect client needs to solutions with confidence, and you drive revenue growth within your book without being directed. Senior leadership trusts your judgment on the accounts you own. This is where you move from learning the craft to mastering it. You will: - Own the success and retention of a portfolio of Flexport clients, managing relationships independently and proactively — you identify problems before clients raise them. - Lead all client communications and strategic engagements, including QBRs/MBRs, without requiring support from senior teammates for routine situations. - Identify and execute cross-sell and upsell opportunities within your book of business, owning the commercial outcome end-to-end. - Collaborate cross-functionally with Operations, Product, Sales, and Implementation to solve client problems with urgency and creativity. - Analyze client performance data to spot trends, anticipate risks, and bring data-backed recommendations to every client conversation. - Develop a clear point of view on each client's business — not just their Flexport usage, but their supply chain strategy and where Flexport fits. - Work closely with Hunters from the beginning of the customer journey to ensure a seamless transition and long-term client success. You should have: - 3+ years of experience in account management, direct sales, client success, or a similar client-facing role; logistics, supply chain, or SaaS background preferred. - Proven ability to independently manage a portfolio of accounts, with measurable retention and expansion results. - A demonstrated track record of identifying and closing cross-sell/upsell opportunities — you move deals forward without being pushed. - Strong communication and presentation skills; comfortable leading senior stakeholder conversations without support. - Data literacy: you pull insights from client metrics and use them to drive conversations and decisions. - A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry. You will get: - Real ownership — your book of business is yours to win, grow, and protect. - A seat at the table on cross-functional client strategy work with Sales, Product, and Operations. - Access to a growing product suite and the training to position it effectively. - Competitive compensation, comprehensive benefits, and a hybrid work environment. The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off. The US base salary range for this position (this does not include bonus, equity and benefits): $67,000 — $92,400 USD Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

Requirements

Must-haves

Own the success and retention of a portfolio of Flexport clients, managing relationships independently and proactively — you identify problems before clients raise them.
Lead all client communications and strategic engagements, including QBRs/MBRs, without requiring support from senior teammates for routine situations.
Identify and execute cross-sell and upsell opportunities within your book of business, owning the commercial outcome end-to-end.
Collaborate cross-functionally with Operations, Product, Sales, and Implementation to solve client problems with urgency and creativity.
Analyze client performance data to spot trends, anticipate risks, and bring data-backed recommendations to every client conversation.
Develop a clear point of view on each client's business — not just their Flexport usage, but their supply chain strategy and where Flexport fits.
Work closely with Hunters from the beginning of the customer journey to ensure a seamless transition and long-term client success.
Proven ability to independently manage a portfolio of accounts, with measurable retention and expansion results.
A demonstrated track record of identifying and closing cross-sell/upsell opportunities — you move deals forward without being pushed.
Strong communication and presentation skills; comfortable leading senior stakeholder conversations without support.
Data literacy: you pull insights from client metrics and use them to drive conversations and decisions.
A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
Real ownership — your book of business is yours to win, grow, and protect.
A seat at the table on cross-functional client strategy work with Sales, Product, and Operations.
Access to a growing product suite and the training to position it effectively.
Competitive compensation, comprehensive benefits, and a hybrid work environment.
Commitment to Equal Opportunity
Global Data Privacy Notice for Job Candidates and Applicants

Nice-to-haves

3+ years of experience in account management, direct sales, client success, or a similar client-facing role; logistics, supply chain, or SaaS background preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

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