Job description

WHY NUMERIC Every business runs on accounting, but the systems underneath it were built for a different era. Today’s ERPs don’t store a company’s financial data. They store a diluted copy of it. Every contract, lease, and invoice gets flattened into a journal entry, and the context that made it meaningful is thrown away. That’s why accounting teams spend every month re-checking numbers, stitching together spreadsheets, and waiting on engineering, and why AI struggles to do real accounting work. Accounting doesn’t have a reporting problem. It has a data problem. Enter Numeric: the data platform finance teams run on. We started with the month-end close, where the data problem hurts most, and hundreds of finance teams now run their close on Numeric. That work led us to rebuild the system of record itself. In September 2026 we launched the Financial Data Platform (FDP), a platform built for the agent era. Instead of a journal entry, the real business object enters the system and the accounting is derived from it. Every number is traceable to its source, reporting works on any dimension, and accountants and AI agents finally have enough context to work together. While others bolted AI features onto the old data model, we built a new one. We have a growing base of customers who love our product, including Anthropic, Plaid, Brex, Betterment, Wealthfront, and Asana. We’ve raised $89M from top-tier investors including IVP, Menlo Ventures, Founders Fund, and 8VC, along with founders and executives from Ramp, Segment, and other category-defining companies. We’re hybrid but in-office first, with teams in New York, San Francisco, and London, and we just shipped the product that will define our next decade. There’s never been a better time to join. ABOUT THE ROLE - Do you love seeing a customer go from "we bought this" to "we can't work without this"? - Ever wish you could help hundreds of accounting teams at once instead of one ticket at a time? - Do you get energized by spotting the customer who's quietly struggling before they ever raise their hand? If any of that resonates, this role is for you. As a Customer Success Associate, you'll run the scaled side of our CS motion: monitoring customer health across our book, driving adoption of new products, and building the content and AI-powered systems that let a small team deliver a great experience to every customer. This is the entry point into our Customer Success team, built for someone early in their career who wants hands-on experience in SaaS customer success while building deep expertise in accounting and finance workflows. You'll work alongside Customer Success Managers who own strategic accounts, with a clear path to Customer Success Manager within 12-18 months. You'll be joining a team of reformed accountants, alumni of EY, PwC, KPMG, and Deloitte, plus in-house teams at companies like Brex, Meta, and WHOOP, who decided building the future of the close beats running one. We're also one of the most AI-forward post-sales teams in SaaS: we build our own AI agents and internal tooling rather than waiting for someone to build it for us. WHAT YOU'LL DO - Run the scaled CS motion with agents at your side. Own digital touchpoints, adoption campaigns, webinars, and office hours across our long-tail book, and build the AI agents that handle the repeatable outreach so every customer gets proactive attention, not just the largest ones. - Monitor customer health at machine scale. Instrument usage and adoption signals across the book, build automated risk alerts, and flag struggling customers to CSMs early with a clear read on what's wrong. - Power the QBR motion. Use AI to pull usage data and draft adoption stories so CSM-led business reviews land with real evidence. Your job is the insight, not the copy-paste. - Teach the AI, then let it scale you. Create help articles, videos, and templates, and train our support and CS agents on them so every answer gets faster and better over time. - Drive feature adoption. When we ship new products, run the campaigns that get existing customers using them, including coaching customers on Numeric's AI features themselves. - Close the product feedback loop. Document what customers ask for and route it to Product with the context that makes it actionable. WHAT YOU'LL BRING - Accounting Foundation: 2-5 years of accounting experience with real fluency in the monthly close and reconciliations. Public accounting backgrounds welcome, including straight out of Big 4; a year or more in-house at a high-growth company is a plus. - Customer-Centric Mindset: You genuinely care about customers succeeding and get satisfaction from proactive saves, not just reactive fixes. - Strong Communication & Problem-Solving: You explain complex accounting concepts clearly in writing and on calls, and you break down fuzzy signals ("usage dropped") into concrete diagnoses. - Technical & Detail-Oriented: You learn software fast, love working with usage data, and are excited to build with AI tools rather than around them. - Bias for Action & Collaboration: You operate with urgency, take initiative on what you can own, and know when to pull in a CSM. NICE TO HAVES (NOT REQUIRED): - Prior customer success, support, or enablement experience at a B2B SaaS company - Experience with accounting software like NetSuite, QuickBooks, or Xero - CPA certification or actively pursuing - Experience building content, running webinars, or managing digital customer programs WHAT SUCCESS LOOKS LIKE - Coverage: Every customer in the scaled book gets meaningful proactive touchpoints each quarter - Early Warning: At-risk customers get flagged to CSMs weeks before they'd otherwise surface, with an accurate read on the cause - Adoption: New product launches convert existing customers, and you can show the campaign that did it - Leverage: Your content and AI-agent training measurably reduce inbound volume and speed up answers - Growth: You become a product expert quickly and earn a clear trajectory toward Customer Success Manager HOW WE WORK This role is hybrid in San Francisco or New York (hybrid but in-office first, with flexibility to manage your schedule as you see fit). We strongly believe we will only be successful if everyone on the team is anchored in our following set of core principles: - Brick by Brick: To win, our team needs to show up and execute in each domain every day. - Love the Game: We focus on the craft and a deep sense of giving a f*ck. We're building a company full of people who are equally engaged and motivated. - SALY: We refuse to accept "Same As Last Year." For too long, accounting and finance systems have reflected outdated processes instead of reimagining what's possible. We're driven by a first-principles approach to building better solutions. - Own the Outcome: We own our results. We typically hire builders and give them large mandates with high-trust. Even early in your career, you're responsible for customer outcomes, not just task completion. - Earn the Right: We're impatient to deliver results. We relentlessly iterate, measure, and improve. Every day is an opportunity to beat our prior best, raising the bar for the value we deliver to customers.

Requirements

Must-haves

Do you love seeing a customer go from "we bought this" to "we can't work without this"?
Ever wish you could help hundreds of accounting teams at once instead of one ticket at a time?
Do you get energized by spotting the customer who's quietly struggling before they ever raise their hand?
Monitor customer health at machine scale. Instrument usage and adoption signals across the book, build automated risk alerts, and flag struggling customers to CSMs early with a clear read on what's wrong.
Power the QBR motion. Use AI to pull usage data and draft adoption stories so CSM-led business reviews land with real evidence. Your job is the insight, not the copy-paste.
Teach the AI, then let it scale you. Create help articles, videos, and templates, and train our support and CS agents on them so every answer gets faster and better over time.
Drive feature adoption. When we ship new products, run the campaigns that get existing customers using them, including coaching customers on Numeric's AI features themselves.
Close the product feedback loop. Document what customers ask for and route it to Product with the context that makes it actionable.
Customer-Centric Mindset: You genuinely care about customers succeeding and get satisfaction from proactive saves, not just reactive fixes.
Strong Communication & Problem-Solving: You explain complex accounting concepts clearly in writing and on calls, and you break down fuzzy signals ("usage dropped") into concrete diagnoses.
Technical & Detail-Oriented: You learn software fast, love working with usage data, and are excited to build with AI tools rather than around them.
Bias for Action & Collaboration: You operate with urgency, take initiative on what you can own, and know when to pull in a CSM.
Prior customer success, support, or enablement experience at a B2B SaaS company
Experience with accounting software like NetSuite, QuickBooks, or Xero
CPA certification or actively pursuing
Experience building content, running webinars, or managing digital customer programs
Coverage: Every customer in the scaled book gets meaningful proactive touchpoints each quarter
Early Warning: At-risk customers get flagged to CSMs weeks before they'd otherwise surface, with an accurate read on the cause
Adoption: New product launches convert existing customers, and you can show the campaign that did it
Leverage: Your content and AI-agent training measurably reduce inbound volume and speed up answers
Growth: You become a product expert quickly and earn a clear trajectory toward Customer Success Manager
This role is hybrid in San Francisco or New York (hybrid but in-office first, with flexibility to manage your schedule as you see fit).
We strongly believe we will only be successful if everyone on the team is anchored in our following set of core principles:
Brick by Brick: To win, our team needs to show up and execute in each domain every day.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigo

Platform: ashby
Effort: quick