Job description

COMPANY OVERVIEW KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. COMPANY OVERVIEW Global Atlantic Financial Group is a leading insurance company meeting the retirement and life insurance needs of individuals and institutions. With a strong financial foundation and risk and investment management expertise, the company delivers tailored solutions to create more secure financial futures. The company's performance has been driven by its culture and core values focused on integrity, teamwork, and the importance of building long-term client relationships. Global Atlantic is a wholly owned subsidiary of KKR, a leading global investment firm. Through its relationship, the company leverages KKR's investment capabilities, scale and access to capital markets to enhance the value it offers clients. KKR's parent company is KKR & Co. Inc. (NYSE: KKR). POSITION OVERVIEW The Global Atlantic Insurance Operations team is looking for a Senior Business Systems Analyst to lead cross-functional analysis and activities which inform both strategic change and operational processes throughout the company. The right person for this role has excellent analytical abilities, has a demonstrated ability to apply analytics to solve business problems and identify opportunities, and has a strong understanding of business strategy, operations and KPI development. Global Atlantic is seeking a candidate to join the Insurance Operations Print & e-Delivery Strategy team to support the building out of a center of excellence for all policy print, policy statements, correspondence and eDelivery. Responsibilities include, but are not limited to: Support the Insurance Operations strategy for delivering a modern, market-leading experience with correspondence through both mail and e-delivery formats Collaborate with Print third-party service providers and internal business partners to optimize efficiency and scale across Insurance Operations while reducing risk and expenses Creation and submission of adhoc mailing requests Participate in the establishment of policies, procedures and strategies related to the efficient administration of policy print, anniversary statements and policy confirmations Analyzes system problems impacting print and develops recommendations to solve Analyzes customer impact of print problems impacting business processes and develops and implements recommendations for remediation and customer communication Maintain comprehensive documentation of validation audits and results Participate in projects to define and document validation requirements Maintain and develop validation plans for product launches, product changes and inforce business QUALIFICATIONS Bachelor’s degree and at least three (3+) years of business systems analysis experience in Insurance business with an Annuity and/or Preneed subject matter expertise in new business or policy administration Strong computer skills, including MS Excel, AI, Adobe Acrobat, Query tools, XML editor and data warehouse a plus Strong analytical skills including the ability to quantify impacts and synthesize data from multiple sources Ability to elicit detailed functional and non-functional requirements from key stakeholders Experience with business modeling or process mapping Experience handling adhoc mailings and mail file data scrubbing Demonstrated self-starter and effective individual contributor Strong organization and interpersonal skills Agile experience is preferred. Scrum master or Product Owner experience is a plus Ability to excel and lead in a fast-paced environment while taking on diverse responsibilities Ability to understand, document and effectively communicate up and downstream systems and process impacts Excellent communication skills, work ethic and a high level of personal integrity and accountability Proven ability to successfully handle competing priorities and multiple deliverables Experience working with external vendors and outsourced business models is a plus This position is not eligible for visa sponsorship now or in the future. At Global Atlantic, you will enjoy a highly competitive compensation and benefits package, with a focus on pay equity and flexibility. We are proud to support work/life balance with flexible work arrangements that meet individual and business needs. A casual dress code, above-average paid time off, parental, and military leave, adoption assistance and tuition reimbursement are just a few of the extra perks that make Global Atlantic a great place to work. We strive to foster a culture of total well-being through community outreach and charitable giving programs. In Hartford, we actively partner with the Boys and Girls Club of Hartford, Habitat for Humanity, Gifts of Love, and the CT Humane Society. Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional, and financial well-being. Our highly competitive health, retirement, life, and disability plans can be tailored to best suit your needs and those of your whole family. Global Atlantic is committed to creating an inclusive environment where everyone feels like they can meaningfully contribute to our success. We are proud to be an equal opportunity employer, and we do not discriminate in employment on any basis that is prohibited by federal, state, or local laws. We encourage qualified applicants from all demographics to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. This is the expected annual base salary range for this Connecticut-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance. Base Salary Range $75,000 — $100,000 USD KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law. KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email Benefits@kkr.com . Emails sent for unrelated issues, such as following up on an application, will not receive a response. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access kkr.com because of your disability. You can request reasonable accommodations by sending an email to Benefits@kkr.com . Only emails left for this purpose will be returned. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.

Requirements

Must-haves

Responsibilities include, but are not limited to:
Support the Insurance Operations strategy for delivering a modern, market-leading experience with correspondence through both mail and e-delivery formats
Collaborate with Print third-party service providers and internal business partners to optimize efficiency and scale across Insurance Operations while reducing risk and expenses
Creation and submission of adhoc mailing requests
Participate in the establishment of policies, procedures and strategies related to the efficient administration of policy print, anniversary statements and policy confirmations
Analyzes system problems impacting print and develops recommendations to solve
Analyzes customer impact of print problems impacting business processes and develops and implements recommendations for remediation and customer communication
Maintain comprehensive documentation of validation audits and results
Participate in projects to define and document validation requirements
Maintain and develop validation plans for product launches, product changes and inforce business
Bachelor’s degree and at least three (3+) years of business systems analysis experience in Insurance business with an Annuity and/or Preneed subject matter expertise in new business or policy administration
Strong analytical skills including the ability to quantify impacts and synthesize data from multiple sources
Ability to elicit detailed functional and non-functional requirements from key stakeholders
Experience with business modeling or process mapping
Experience handling adhoc mailings and mail file data scrubbing
Demonstrated self-starter and effective individual contributor
Strong organization and interpersonal skills
Ability to excel and lead in a fast-paced environment while taking on diverse responsibilities
Ability to understand, document and effectively communicate up and downstream systems and process impacts
Excellent communication skills, work ethic and a high level of personal integrity and accountability
Proven ability to successfully handle competing priorities and multiple deliverables

Nice-to-haves

Strong computer skills, including MS Excel, AI, Adobe Acrobat, Query tools, XML editor and data warehouse a plus
Agile experience is preferred. Scrum master or Product Owner experience is a plus
Experience working with external vendors and outsourced business models is a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiagilescrum

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Paid Time Off