Job description

ADP is hiring Entry-Level Customer Support Representative This position is hybrid, working at the office 3 days a week and working at home 2 days a week. • Entry-Level Customer Support Representative Are you a recent graduate looking to launch your career? Do you want to join a company offering real growth opportunities and hands-on, paid training? If you’re a natural communicator who enjoys helping people solve problems, this could be the perfect first step in your career. About the Role As a Customer Support Representative, you’ll be the first point of contact for our customers — handling inbound and outbound calls, answering questions, resolving issues, and making sure every interaction leaves a great impression. No two days are the same, and our training program will set you up for success from day one. If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP , watch here: adp.careers TO SUCCEED IN THIS ROLE : Required Qualifications What You’ll Do • Answer inbound calls and make outbound calls to assist customers with questions and issues • Resolve customer concerns clearly, professionally, and efficiently • Follow up on cases to ensure timely resolution • Learn our products/systems and stay current on policies and procedures • Meet daily performance goals in a structured, metrics-driven environment What We’re Looking For • Recent graduates and entry-level candidates welcome — no prior call center experience required • Strong verbal and written communication skills • Comfortable working in a fast-paced, structured environment • Reliable, professional, and eager to learn • High school diploma or equivalent required; college degree a plus but not required YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. • Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences. • Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. • Continuously learn through ongoing training, development, and mentorship opportunities. • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. • Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply now! #LI-Hybrid A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition . Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click jobs.adp.com to learn more about ADP’s culture and our full set of values.

Requirements

Must-haves

ADP is hiring Entry-Level Customer Support Representative This position is hybrid, working at the office 3 days a week and working at home 2 days a week.
Entry-Level Customer Support Representative
If so, this may be an opportunity for you. Read on and decide for yourself.
Ready to #MakeYourMark? Apply now!
TO SUCCEED IN THIS ROLE : Required Qualifications
What You’ll Do
Answer inbound calls and make outbound calls to assist customers with questions and issues
Resolve customer concerns clearly, professionally, and efficiently
Follow up on cases to ensure timely resolution
Learn our products/systems and stay current on policies and procedures
Meet daily performance goals in a structured, metrics-driven environment
What We’re Looking For
Recent graduates and entry-level candidates welcome — no prior call center experience required
Strong verbal and written communication skills
Comfortable working in a fast-paced, structured environment
Reliable, professional, and eager to learn
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

Nice-to-haves

High school diploma or equivalent required; college degree a plus but not required

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agile

Platform: career-feeds
Effort: medium

Benefits

Benefits detected in the listing.

Paid Time Off