Job description

We are looking for a Senior Enterprise Technical Support Engineer who is self- motivated, has great diagnostic instincts, and enjoys working cross functionally. You are a strong advocate for customer satisfaction and have deep knowledge of macOS and iOS operations and design, with a strong technical foundation in troubleshooting theory and practice. You have solid experience with Apple developed applications and a deep understanding of core technologies, networking, and deployments. Bachelors degree or equivalent experience required 10+ years of related industry experience The ability to create, understand, and implement test plans Understand how products should work and be able to explain simply what isn’t working Demonstrate excellent communication skills, and adapt you communication style to the audience Possess keen judgement in selecting technologies and understanding the right solution for Enterprise class solutions. Ability to work well on a team, at the same time demonstrating individual responsibility and unmatched work ethic Ability to capture information and solve complex problems Driven to develop and use professional relationships across Apple organizations Track record of successful collaboration with and influencing of development Excellent Enterprise class customer-facing skills Knowledge of Declarative Management, App Attestation, Content Caching, Single Sign-On (SSO) and Platform SSO, Enterprise Cloud Services Possess deep knowledge of foundational Core OS technologies such as: Memory Management Authentication, Directory & Identity Management Services Installation and Software Update Device panics and crashes Certificates and Security postures File-sharing protocols such as SMB/CIFS macOS and iOS storage layouts (APFS) This position may require occasional domestic or international travel, as well as availability during evenings and weekends to support critical customer issues Ability to see past the question and understand the underlying need. Know when it’s necessary to address the actual need instead of just answering the question.

Requirements

Must-haves

We are looking for a Senior Enterprise Technical Support Engineer who is self-
motivated, has great diagnostic instincts, and enjoys working cross functionally. You
are a strong advocate for customer satisfaction and have deep knowledge of macOS
and iOS operations and design, with a strong technical foundation in troubleshooting
theory and practice. You have solid experience with Apple developed applications and
a deep understanding of core technologies, networking, and deployments.
Bachelors degree or equivalent experience required
10+ years of related industry experience
The ability to create, understand, and implement test plans
Understand how products should work and be able to explain simply what isn’t working
Demonstrate excellent communication skills, and adapt you communication style to the audience
Possess keen judgement in selecting technologies and understanding the right solution for Enterprise class solutions.
Ability to work well on a team, at the same time demonstrating individual responsibility and unmatched work ethic
Ability to capture information and solve complex problems
Driven to develop and use professional relationships across Apple organizations
Track record of successful collaboration with and influencing of development
Excellent Enterprise class customer-facing skills
Knowledge of Declarative Management, App Attestation, Content Caching, Single Sign-On (SSO) and Platform SSO, Enterprise Cloud Services
Possess deep knowledge of foundational Core OS technologies such as:
Memory Management
Authentication, Directory & Identity Management Services
Installation and Software Update
Device panics and crashes
Certificates and Security postures

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: apple
Effort: medium