Discovery/SACM Architect Charlotte, NC We are hiring a Discovery/SACM Architect to lead solution design and provide technical recommendations for enterprise ServiceNow implementations in the SACM and Discovery space. This role demands deep expertise in ServiceNow Discovery—especially cloud discovery—and a strong understanding of CSDM/CMDB frameworks. The ideal candidate will drive pattern development, troubleshoot discovery issues, and ensure accurate asset and configuration data across hybrid environments. You’ll collaborate with cross-functional teams to deliver scalable, compliant solutions and support incident resolution and platform optimization. Responsibilities: Design and implement SACM and Discovery solutions aligned with business requirements Provide technical recommendations for ServiceNow architecture and integrations Lead ServiceNow Discovery Pattern Development and customization Research and resolve issues with discovery patterns and incidents Maintain CMDB health and enforce CSDM standards across modules Support cloud discovery across GCP, Azure, and hybrid environments Collaborate with infrastructure and application teams to ensure complete asset visibility Develop and maintain technical documentation, runbooks, and support materials Apply OS-level expertise (Windows/Linux) to enhance discovery accuracy Use Regular Expressions to refine pattern logic and data parsing Requirements Proven experience in ServiceNow Discovery and SACM implementations Strong understanding of CSDM and CMDB architecture Hands-on experience with cloud discovery (GCP, Azure, AWS preferred) Proficiency in ServiceNow Discovery Pattern Development Solid background in Windows and Linux operating systems Experience troubleshooting discovery issues and working incident queues Familiarity with Regular Expressions and data normalization techniques Active ServiceNow CSA and CAD certifications Excellent problem-solving and communication skills Ability to work onsite and collaborate with enterprise stakeholders Key Skills ServiceNow Discovery, SACM, CMDB, CSDM, Cloud Discovery, Discovery Pattern Development, Windows/Linux OS, Regular Expressions, GCP, Azure, AWS, Incident Management, Technical Documentation, CSA Certification, CAD Certification