Job description

Job Description: HxGN EAM Lead – Business Process Sustainment (Systems Administrator) Location: 2 Broadway, New York, NY 10004 (Hybrid: 3–4 days onsite, 1–2 days remote) Duration: 6+ months Start Date: August 2026 Hours: 35–40 hours/week Position Overview Key Responsibilities System Sustainment & Support Maintain and support the existing HxGN EAM configuration established under the EAM Foundations Program. Provide sustainment support for HxGN EAM solutions tailored to transit industry operations, regulatory requirements, and DOS business needs. Troubleshoot system issues, research errors, and support end users in resolving technical or functional problems. Evaluate proposed technical solutions and provide direction for system design, integration, and mobile capabilities. Business Process & Requirements Conduct requirements‐gathering workshops with DOS business leads. Perform gap analyses comparing current vs. desired business processes and system capabilities. Identify opportunities for system optimization based on operational workflows. Design solutions using out‐of‐the‐box functionality or collaborate with technical teams for custom enhancements. Configuration & Development Configure HxGN EAM for DOS assets and support integrations with corporate systems. Develop FlexSQL and leverage the Extensibility Framework to meet business needs. Build reporting solutions including Queries, Inboxes, KPIs, and Dataspys. Project & Deployment Support Support end‐to‐end project activities including scoping, planning, estimating, implementation, and deployment. Create, validate, execute, and document test cases. Assist with end‐user training, reference materials, and go‐live/post‐go‐live support. Required Qualifications 5–10+ years of hands‐on HxGN EAM experience (v11 or higher). Strong proficiency with HxGN EAM Extensibility Framework and FlexSQL. Experience in Work & Asset Management modules (Work Orders, Planning, Equipment, etc.). Minimum 5 years delivering enterprise asset management system services, including leading solution development teams. Experience with EAM implementations and sustainment. Understanding of complex relational databases and system modification/customization. Proficiency in MS Office (Word, Excel, Visio, PowerPoint, Project). Experience with desktop/mobile support and troubleshooting. Excellent communication skills for translating technical concepts to non‐technical stakeholders. Strong analytical, problem‐solving, and prioritization skills; ability to work independently in a fast‐paced environment. Strong interpersonal skills and ability to collaborate across all organizational levels. Preferred Qualifications 2–3 years of experience in the Railroad/Transit industry.

Requirements

Must-haves

Job Description: HxGN EAM Lead – Business Process Sustainment (Systems Administrator)
Location: 2 Broadway, New York, NY 10004 (Hybrid: 3–4 days onsite, 1–2 days remote)
Duration: 6+ months
Start Date: August 2026
Hours: 35–40 hours/week
Position Overview
System Sustainment & Support
Maintain and support the existing HxGN EAM configuration established under the EAM Foundations Program.
Provide sustainment support for HxGN EAM solutions tailored to transit industry operations, regulatory requirements, and DOS business needs.
Troubleshoot system issues, research errors, and support end users in resolving technical or functional problems.
Evaluate proposed technical solutions and provide direction for system design, integration, and mobile capabilities.
Business Process & Requirements
Conduct requirements‐gathering workshops with DOS business leads.
Perform gap analyses comparing current vs. desired business processes and system capabilities.
Identify opportunities for system optimization based on operational workflows.
Design solutions using out‐of‐the‐box functionality or collaborate with technical teams for custom enhancements.
Configuration & Development
Configure HxGN EAM for DOS assets and support integrations with corporate systems.
Develop FlexSQL and leverage the Extensibility Framework to meet business needs.
Build reporting solutions including Queries, Inboxes, KPIs, and Dataspys.
Project & Deployment Support
Support end‐to‐end project activities including scoping, planning, estimating, implementation, and deployment.
Create, validate, execute, and document test cases.
Assist with end‐user training, reference materials, and go‐live/post‐go‐live support.

Nice-to-haves

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