Job description

Are you passionate about the customer experience? Innovating on behalf of established and emerging Amazon businesses? Amazon Digital Commerce powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience. As Senior Product Manager - Technical, you will be responsible for the definition and development of the product roadmap for our digital commerce systems and subscription management experiences on Amazon. If you are looking for a highly strategic role with a big business impact, and passionate about inventing on behalf of our customers, this position is for you. You will work closely with (Technical) Product Managers, Developers, User Experience Designers, as well as Senior Business Leaders globally to define new initiatives and customer experiences, analyze the business and present your vision. You will conceive and manage various programs driving customers through the subscription lifecycle and retention funnel. This position is responsible for owning and developing a clear product roadmap and will enjoy a high amount of autonomy, with the ability to set strategy and implement a diverse set of initiatives and projects throughout the year. Key job responsibilities - Work closely with leadership and cross-functional teams to develop and deliver innovative software and services that enable experimentation. - Work with technical and non-technical stakeholders to understand and improve product capabilities. - Analyze customer feedback and usage metrics to identify key pain points. - Build innovative concepts and successfully champion them through senior management and stakeholder leadership teams. - Work successfully across digital businesses to ship new features and add meaningful customer experience updates. - Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences. - Present confidently to senior management, external clients, and other large audiences. - Roll up sleeves as necessary to ensure projects stay on schedule and meet our high standards of quality. About the team Amazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience. - 5+ years of end to end product delivery experience - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience managing technical products or online services - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning - Experience in building and driving adoption of new tools Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at amazon.jobs . USA, WA, Bellevue - 151,200.00 - 204,600.00 USD annually

Requirements

Must-haves

Key job responsibilities
Work closely with leadership and cross-functional teams to develop and deliver innovative software and services that enable experimentation.
Work with technical and non-technical stakeholders to understand and improve product capabilities.
Analyze customer feedback and usage metrics to identify key pain points.
Build innovative concepts and successfully champion them through senior management and stakeholder leadership teams.
Work successfully across digital businesses to ship new features and add meaningful customer experience updates.
Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.
Present confidently to senior management, external clients, and other large audiences.
Roll up sleeves as necessary to ensure projects stay on schedule and meet our high standards of quality.
About the team
5+ years of end to end product delivery experience
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Experience in building and driving adoption of new tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
USA, WA, Bellevue - 151,200.00 - 204,600.00 USD annually

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: amazon
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Paid Time Off

Parental Leave