Job description

The Retail Omni Channel Manager will help lead the next phase of Vuori’s in-store technology and omnichannel capabilities. This role is for someone who has successfully supported or implemented retail technology at scale before, with hands-on experience in RFID, POS, inventory visibility, and omnichannel fulfillment. They will partner closely with Retail Technology, Digital, eCommerce, Inventory Control, and Field Leadership to translate business needs into clear requirements, scalable processes, and operational standards that stores can execute consistently. Success in this role will be measured by roadmap execution, platform adoption, improved inventory accuracy, stronger omnichannel performance, and the ability to turn complex system changes into simple, field-ready ways of working. What you'll get to do: Accountability • Lead and support the retail technology roadmap with a focus on scalable omnichannel execution. • Maintain a rolling roadmap for retail omnichannel initiatives, grounded in prior experience scaling similar capabilities across a store fleet. • Identify capability gaps across store systems and define practical future-state solutions that support inventory visibility, scalability, international growth, and changing customer behaviors. • Partner with Digital and eCommerce to improve end-to-end omnichannel journeys, including BOPIS, ship-from-store, RFID-enabled workflows, and customer-facing store capabilities. • Support long-term infrastructure planning for new store concepts. Policy & Operational Standards • Build and evolve policies, procedures, and store routines that connect technology functionality to clear field execution. • Establish governance for system enhancements and process changes to ensure consistency across markets while allowing for necessary local adaptations. • Translate system updates and platform enhancements into clear operational standards, documentation, and field-facing communications. • Partner with Field Leadership to ensure policies are actionable, scalable, and supportive of efficiency and inventory accuracy. Cross-Functional Partnership & Execution • Serve as a key business partner to Retail Technology and Engineering, translating store needs into structured business requirements, testing plans, and rollout considerations. • Lead cross-functional alignment sessions to define scope, sequencing, testing, and rollout strategy. • Partner with International teams to balance global platform consistency with localized market needs. • Partner with Inventory Control to improve inventory discipline, adoption, and consistency across store processes. Performance & Continuous Improvement • Define KPIs and use performance data to identify improvement opportunities across customer experience, conversion, labor productivity, inventory accuracy, and platform adoption. • Identify systemic friction points and drive structured enhancements to improve platform reliability, usability, and adoption. • Ensure system and policy updates are supported by clear change management, field communication, and adoption tracking. Who you are: • Bachelor’s Degree or equivalent years of experience preferred. • 3+ years of hands-on omnichannel experience, including prior RFID rollout, implementation, and optimization across a retail store fleet of 100+ stores. • Experience building, scaling, or improving omnichannel capabilities in a multi-store retail environment. • 3+ years of experience in HQ retail operations and/or experience in retail leadership roles focused on operations. • Proven experience supporting technology roadmaps, system implementations, testing, rollout, and post-launch adoption. • Strong working knowledge of POS systems, RFID, inventory management platforms, and omnichannel fulfillment models, with experience applying them in stores. • Experience developing and implementing retail policies and operational standards. • Ability to translate store needs into structured business requirements, operational standards, and scalable field routines. • Strong analytical capabilities with comfort leveraging data to inform strategy. • Excellent written and verbal communication skills, with experience building executive-ready materials. • Ability to influence cross-functional stakeholders without direct authority. • Advanced proficiency in Microsoft Office Suite (Excel and PowerPoint). • Ability to travel to stores as needed. Our investment in you: At Vuori, we’re proud to offer the following to our employees: • Health Insurance • Savings and Retirement Plan • Employee Assistance Program • Generous Vuori Discount & Industry Perks • Paid Time Off • Wellness & Fitness benefits The salary range for this role is $74,900 per year - $96,285 per year. Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.

Requirements

Must-haves

Accountability
Lead and support the retail technology roadmap with a focus on scalable omnichannel execution.
Maintain a rolling roadmap for retail omnichannel initiatives, grounded in prior experience scaling similar capabilities across a store fleet.
Identify capability gaps across store systems and define practical future-state solutions that support inventory visibility, scalability, international growth, and changing customer behaviors.
Partner with Digital and eCommerce to improve end-to-end omnichannel journeys, including BOPIS, ship-from-store, RFID-enabled workflows, and customer-facing store capabilities.
Support long-term infrastructure planning for new store concepts.
Policy & Operational Standards
Build and evolve policies, procedures, and store routines that connect technology functionality to clear field execution.
Establish governance for system enhancements and process changes to ensure consistency across markets while allowing for necessary local adaptations.
Translate system updates and platform enhancements into clear operational standards, documentation, and field-facing communications.
Partner with Field Leadership to ensure policies are actionable, scalable, and supportive of efficiency and inventory accuracy.
Cross-Functional Partnership & Execution
Serve as a key business partner to Retail Technology and Engineering, translating store needs into structured business requirements, testing plans, and rollout considerations.
Lead cross-functional alignment sessions to define scope, sequencing, testing, and rollout strategy.
Partner with International teams to balance global platform consistency with localized market needs.
Partner with Inventory Control to improve inventory discipline, adoption, and consistency across store processes.
Performance & Continuous Improvement
Define KPIs and use performance data to identify improvement opportunities across customer experience, conversion, labor productivity, inventory accuracy, and platform adoption.
Identify systemic friction points and drive structured enhancements to improve platform reliability, usability, and adoption.
Ensure system and policy updates are supported by clear change management, field communication, and adoption tracking.
3+ years of hands-on omnichannel experience, including prior RFID rollout, implementation, and optimization across a retail store fleet of 100+ stores.
Experience building, scaling, or improving omnichannel capabilities in a multi-store retail environment.
3+ years of experience in HQ retail operations and/or experience in retail leadership roles focused on operations.

Nice-to-haves

Bachelor’s Degree or equivalent years of experience preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

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Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Paid Time Off

Wellness