Job description

About the Team Technology & Business Enablement (T&BE) Cross Services Tech Product Communications (TPC) provides the critical technology communications foundation that supports Citi's internal technology ecosystem. The team plays a key role in driving awareness, engagement, and adoption of internal technology products and services. The TPC Team serves as the bridge between technology and its users. We help colleagues understand what technology solutions are available, how to use them effectively, and how those solutions enable them to work more efficiently. Through clear, engaging, and actionable communications, we support technology adoption and improve colleagues’ experience across the organization. About the Role We are seeking a passionate communicator and collaborator to join our Technology Product Communications team. In the Technology Product Communications Specialist (Business Associate - C12) role, you will support product marketing technology and change management initiatives by developing and executing communications strategies that inform, engage, and influence colleagues across Citi. You will work closely with product owners and cross-functional stakeholders to create integrated communications plans, deliver compelling content, and identify innovative ways to engage employees through both traditional and emerging communication channels. This role is ideal for a communications professional who enjoys partnering with technology teams, creating impactful content, and helping employees adopt tools and solutions that improve how work gets done across the organization. Responsibilities • Develop and execute integrated communications plans for internal technology products and initiatives. • Coordinate communications activities across multiple teams and stakeholder groups to ensure consistent, timely, and effective messaging. • Track communications activity and provide weekly and monthly reporting, measuring outcomes against agreed objectives and success metrics. • Review communications requests for audience relevance, tone, clarity, and timing before preparing content for distribution. • Create and distribute communications to targeted audiences using appropriate channels and formats. • Develop high-quality content including articles, intranet updates, announcements, and other communication materials. • Maintain and update intranet pages, SharePoint sites, and other digital communication platforms. • Support strategic, cross-channel communication plans aligned to technology initiatives and business objectives. • Contribute to team initiatives including e-newsletters, podcasts, video features, and other employee engagement programs. • Identify and champion innovative communication methods, tools, and channels to improve engagement and drive adoption of technology products. • Benchmark industry best practices and explore new approaches to communication, employee engagement, and technology storytelling. • Ensure communications activities are delivered with strong attention to detail, organization, and execution excellence. Required Qualifications & Skills • Bachelor's degree or equivalent professional experience. • 5+ years of relevant experience in communications, marketing, technology communications, change management, or a related field. • Experience developing and executing marketing and communications plans. • Demonstrated ability to partner effectively across teams and functions to bring initiatives from concept through execution. • Strong written and verbal communication skills. • Ability to manage multiple priorities, concurrent projects, and changing deadlines in a fast-paced environment. • Strong attention to detail and commitment to delivering high-quality work products. • Excellent organizational skills and ability to work independently with minimal supervision. • Creative thinker with the ability to develop new ideas, approaches, and engagement strategies. • Ability to influence stakeholders and build alignment across peer and management groups. • Self-motivated with a strong sense of ownership, flexibility, initiative, and desire to learn. • Basic knowledge and understanding of technology concepts, with the ability to communicate technical information to diverse audiences. Beneficial Skills & Qualifications • Working knowledge of AI tools and technologies. • Proficiency with Microsoft Office applications, particularly PowerPoint, Word, and Outlook. • Experience with technical writing or developing content for technology-focused audiences. • Familiarity with modern collaboration tools such as Microsoft 365, Zoom, and OneDrive. • Experience supporting employee communications, change management, or technology adoption initiatives. Additional Information • Exceptional candidates who do not meet every qualification may still be considered based on demonstrated skills, learning agility, and a positive, results-oriented mindset. What We Offer At Citi, you will be part of a global organization that operates across more than 160 countries, giving you the scale, reach, and resources to build a genuinely impactful career. The TPC team offers a collaborative, performance-driven environment where your ideas are valued, your development is actively supported, and your work directly shapes how thousands of colleagues’ experience technology at one of the world's leading financial institutions. • A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration. • Access to learning and development opportunities that support continuous growth and long-term career progression within Citi's global technology organization. • Exposure to enterprise-scale communications work, with the opportunity to shape strategy and influence how technology is communicated across a global workforce. • A results-oriented team culture that rewards initiative, values fresh thinking, and encourages you to explore new approaches to colleague engagement. • Promotion based on merit, with clear opportunities for personal development widely available across the organization. • Competitive benefits and wellbeing support, including financial wellbeing programs and resources designed to help you thrive in and outside of work. Apply today and help shape the way Citi's global workforce connects with the technology that powers their work. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Applicants must be authorized to work in the U.S for this position; Citi will not sponsor applicants for U.S. work authorization for this role. Candidate must be located within commuting distance or be willing to relocate to the area. ------------------------------------------------------ Job Family Group: Business Strategy, Management & Administration ------------------------------------------------------ Job Family: Business Execution & Administration ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Irving Texas United States ------------------------------------------------------ Primary Location Full Time Salary Range: $96,400.00 - $144,600.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Sep 10, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

Requirements

Must-haves

About the Team
Develop and execute integrated communications plans for internal technology products and initiatives.
Coordinate communications activities across multiple teams and stakeholder groups to ensure consistent, timely, and effective messaging.
Track communications activity and provide weekly and monthly reporting, measuring outcomes against agreed objectives and success metrics.
Review communications requests for audience relevance, tone, clarity, and timing before preparing content for distribution.
Create and distribute communications to targeted audiences using appropriate channels and formats.
Develop high-quality content including articles, intranet updates, announcements, and other communication materials.
Maintain and update intranet pages, SharePoint sites, and other digital communication platforms.
Support strategic, cross-channel communication plans aligned to technology initiatives and business objectives.
Contribute to team initiatives including e-newsletters, podcasts, video features, and other employee engagement programs.
Identify and champion innovative communication methods, tools, and channels to improve engagement and drive adoption of technology products.
Benchmark industry best practices and explore new approaches to communication, employee engagement, and technology storytelling.
Ensure communications activities are delivered with strong attention to detail, organization, and execution excellence.
Required Qualifications & Skills
Bachelor's degree or equivalent professional experience.
5+ years of relevant experience in communications, marketing, technology communications, change management, or a related field.
Experience developing and executing marketing and communications plans.
Demonstrated ability to partner effectively across teams and functions to bring initiatives from concept through execution.
Strong written and verbal communication skills.
Ability to manage multiple priorities, concurrent projects, and changing deadlines in a fast-paced environment.
Strong attention to detail and commitment to delivering high-quality work products.
Excellent organizational skills and ability to work independently with minimal supervision.
Creative thinker with the ability to develop new ideas, approaches, and engagement strategies.
Ability to influence stakeholders and build alignment across peer and management groups.

Nice-to-haves

None flagged.

Application prep

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Keywords to mirror

aiaccessibility

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Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Wellness