Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Senior Business Analyst (Healthcare) at Gainwell, is a senior individual contributor responsible for developing high-quality business process models, role-based training content, process documentation, and readiness materials that support successful enterprise solution implementations. This role partners with business stakeholders, project teams, product teams, and clients to understand current-state and future-state processes, document business workflows, translate process detail into training and enablement materials, and support alignment between business needs, solution design, and operational readiness. The position requires strong facilitation, analytical, documentation, and communication skills, with the ability to work independently on complex assignments and contribute to standards, templates, and reusable assets without direct people-management responsibility. Your role in our mission • Develop, maintain, and validate current and future-state business process models, workflows, process documentation, and supporting materials. • Facilitate workshops and working sessions with stakeholders, subject matter experts, product teams, and project teams to gather requirements, document business processes, and assess operational impacts. • Analyze process gaps, dependencies, risks, data touchpoints, and downstream impacts, recommending improvements to support efficient operations and successful implementations. • Review system data, SQL-based extracts, database relationships, and business scenarios to support process validation and operational readiness. • Ensure process documentation, training content, and readiness materials align with approved requirements and solution design. • Collaborate with cross-functional teams to support implementation planning, stakeholder engagement, communications, user readiness, and adoption of new processes. • Manage assigned work independently, communicate project status and risks, and deliver quality outcomes within established timelines. • Perform other duties as assigned in support of business and operational objectives. What we're looking for • 6+ years of experience in business analysis, process improvement, system implementation, training development, or related business operations disciplines. • Experience creating process documentation, workflow models, SOPs, training materials, job aids, and other business enablement resources. • Proven ability to gather, analyze, and document business requirements and processes while collaborating with stakeholders, subject matter experts, clients, and technical teams. • Working knowledge of business process analysis, SQL/data validation, and healthcare, Medicaid, public sector, or other large enterprise environments, with strong communication, problem-solving, and organizational skills. • Working knowledge of healthcare, Medicaid, public-sector operations, or similar enterprise environments preferred. What you should expect in this role • Fully remote options from most US locations and territories. • Willingness to travel as needed for client or team support. • Video cameras must be used during all interviews, as well as during the initial week of orientation. • Photo will be taken during screening for verification in all steps of the recruitment process. The deadline to submit applications for this posting is October 30, 2026 #LI-HC1 The pay range for this position is $69,400.00 - $99,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Requirements

Must-haves

Your role in our mission
Develop, maintain, and validate current and future-state business process models, workflows, process documentation, and supporting materials.
Facilitate workshops and working sessions with stakeholders, subject matter experts, product teams, and project teams to gather requirements, document business processes, and assess operational impacts.
Analyze process gaps, dependencies, risks, data touchpoints, and downstream impacts, recommending improvements to support efficient operations and successful implementations.
Review system data, SQL-based extracts, database relationships, and business scenarios to support process validation and operational readiness.
Ensure process documentation, training content, and readiness materials align with approved requirements and solution design.
Collaborate with cross-functional teams to support implementation planning, stakeholder engagement, communications, user readiness, and adoption of new processes.
Manage assigned work independently, communicate project status and risks, and deliver quality outcomes within established timelines.
Perform other duties as assigned in support of business and operational objectives.
6+ years of experience in business analysis, process improvement, system implementation, training development, or related business operations disciplines.
Experience creating process documentation, workflow models, SOPs, training materials, job aids, and other business enablement resources.
Proven ability to gather, analyze, and document business requirements and processes while collaborating with stakeholders, subject matter experts, clients, and technical teams.
Working knowledge of business process analysis, SQL/data validation, and healthcare, Medicaid, public sector, or other large enterprise environments, with strong communication, problem-solving, and organizational skills.
What you should expect in this role
Fully remote options from most US locations and territories.
Willingness to travel as needed for client or team support.
Video cameras must be used during all interviews, as well as during the initial week of orientation.
Photo will be taken during screening for verification in all steps of the recruitment process.
The deadline to submit applications for this posting is October 30, 2026

Nice-to-haves

Working knowledge of healthcare, Medicaid, public-sector operations, or similar enterprise environments preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

sql

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

401(K)