Job description

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $65,500.00 - $90,000.00 Location: Phoenix,AZ You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . What You’ll Do As a Technical Product Support professional, you will help solve high-value customer problems by working closely with Applied’s Field Service team, engineering partners, and customers to troubleshoot technical issues and support product performance. In this role, you’ll serve as a critical link between onsite field execution and deeper technical problem-solving, helping drive timely resolution, strong customer support, and continuous learning across teams. This role includes travel up to 40% of the time, as you will at times work onsite at Applied customer locations in support of troubleshooting, issue resolution, and cross-functional collaboration. Role Responsibilities • Partner with Field Service and engineering teams to troubleshoot and help resolve high-value customer issues • Support technical problem-solving efforts by gathering information, reviewing data, and helping identify practical solutions • Liaise across internal teams and customer stakeholders to improve coordination, communication, and issue resolution • Work onsite with customers as needed to support Applied equipment performance and technical escalations • Document findings, actions, and outcomes clearly to support continuity, learning, and follow-through • Follow established procedures, task plans, and safety requirements while supporting technical and customer-facing work • Professionally represent Applied Materials in customer interactions through a responsive, solutions-oriented approach • Contribute to continuous improvement by surfacing recurring issues, support needs, and opportunities for better cross-functional alignment Minimum Qualifications • Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing, or a related technical field • Ability to analyze technical issues and support structured problem-solving • Written and verbal communication skills strong enough to work across multiple disciplines and countries • Willingness to travel up to 40% and work onsite at customer locations as needed (potential for international travel) Preferred Qualifications • Up to 1 year of experience, internship experience, or military technical training in technical support, field service, engineering support, or a related area • Experience helping troubleshoot or resolve technical issues in a customer-facing or operations environment • Ability to read and interpret electrical or mechanical schematics • Familiarity with equipment support, diagnostics, or technical documentation • Strong interpersonal skills and an ability to build trust across functions • Experience using data to identify issues, track patterns, and support recommendations • Basic knowledge of Microsoft Excel, Word, and PowerPoint • Any project coordination or cross-functional support experience is beneficial Additional Information Time Type: Full time Employee Type: New College Grad Travel: Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Requirements

Must-haves

What You’ll Do
This role includes travel up to 40% of the time, as you will at times work onsite at Applied customer locations in support of troubleshooting, issue resolution, and cross-functional collaboration.
Role Responsibilities
Partner with Field Service and engineering teams to troubleshoot and help resolve high-value customer issues
Support technical problem-solving efforts by gathering information, reviewing data, and helping identify practical solutions
Liaise across internal teams and customer stakeholders to improve coordination, communication, and issue resolution
Work onsite with customers as needed to support Applied equipment performance and technical escalations
Document findings, actions, and outcomes clearly to support continuity, learning, and follow-through
Follow established procedures, task plans, and safety requirements while supporting technical and customer-facing work
Professionally represent Applied Materials in customer interactions through a responsive, solutions-oriented approach
Contribute to continuous improvement by surfacing recurring issues, support needs, and opportunities for better cross-functional alignment
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing, or a related technical field
Ability to analyze technical issues and support structured problem-solving
Written and verbal communication skills strong enough to work across multiple disciplines and countries
Willingness to travel up to 40% and work onsite at customer locations as needed (potential for international travel)
Up to 1 year of experience, internship experience, or military technical training in technical support, field service, engineering support, or a related area

Nice-to-haves

Experience helping troubleshoot or resolve technical issues in a customer-facing or operations environment
Ability to read and interpret electrical or mechanical schematics
Familiarity with equipment support, diagnostics, or technical documentation
Strong interpersonal skills and an ability to build trust across functions
Experience using data to identify issues, track patterns, and support recommendations
Basic knowledge of Microsoft Excel, Word, and PowerPoint
Any project coordination or cross-functional support experience is beneficial
Additional Information

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

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Platform: eightfold
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