Job description

Job Description: 3+ Years Production Support experience About the team The Connex SRE team is responsible for maintaining the reliability and performance of assigned production systems. We partner with Product Development, IT, Security, and vendors to monitor system health, respond to incidents, automate routine operations, and improve processes to reduce risk and downtime. Job Description Summary • Provide 24x7 on-call systems support for assigned production-related systems, ensuring service availability and timely restoration. • Monitor, troubleshoot, and resolve production incidents; perform root-cause analysis and drive corrective and preventive actions. • Build and maintain automation (scripts, utilities, and test plans) to improve reliability, reduce manual work, and standardize operations. • Support compliance and security controls (e.g., SOX), including periodic testing and audit support. What you will be doing • Provide 24x7 on-call support for all assigned production-related systems. • Analyze incidents and problems, document findings, communicate resolution, and complete follow-up; escalate to appropriate teams when needed. • Interface with internal clients, vendors, managers, IT, and Product Development to resolve issues and improve production stability. • Develop and execute scripts, utilities, and associated test plans; automation may include controlled data fixes not available via user interfaces. • Perform code-level and configuration-level analysis to identify root cause of defects and recommend or implement system modifications. • Represent the team on cross-functional efforts for production support, reliability improvements, and development activities. • Assist in documenting and maintaining operational policies, procedures, runbooks, and support knowledge. • Learn, understand, implement, and utilize SOX (Sarbanes-Oxley) and security regulations; perform monthly and quarterly SOX testing and support audits. • Interpret and present operational data and conclusions to management as needed; continuously improve methodologies used in the role. • Perform specialty production processing and other related duties as assigned. Windows Server and application support (includes, but is not limited to): • Alert Center application administration and support (24x7), used by front line operators to monitor system health and dispatch issues. • Support Alert Center as an intelligent front end for monitoring Connex switches, including consolidation of multiple switches (nodes) into a single user-friendly interface. • Maintain monitoring coverage for an environment that includes dozens of switches and a broad user base. • A98 application administration and support, including managing updates to security keys for ATM fleets across North America. • Perform operational processes such as importing convelopes into the A98 server and completing Firecall audits. • Net History application administration and support, including configuration updates for new or moved switches. • Connex tool server upgrades and ongoing maintenance. • Database migrations to upgraded servers. • Write scripts for server configuration changes. • Install Windows Server updates and patches. What you bring: • Bachelor’s degree in computer science, Management Information Systems, Business Administration, or a related discipline (or equivalent combination of education, training, or work experience). • Experience in one or more of the following: system support, systems analysis, software quality control, or software development. • Knowledge of application development methodologies, including roles, phases, and processes. • Working knowledge of interface design, development, and debugging tools, techniques, and methodologies. • Knowledge of testing tools and quality control requirements. • Knowledge of programming/scripting languages and the ability to build safe, testable automation. • Knowledge of primary database engines, including the ability to write complex queries for validation and troubleshooting. • Excellent analytical, problem-solving, and time management skills; ability to manage multiple concurrent tasks. • Excellent verbal and written communication skills for technical and non-technical audiences at all levels (executive, management, and individual contributors). • Ability to work effectively in a fast-paced, high-stress environment; works independently and prioritizes effectively. • Dependable, detail-oriented, and thorough; strong customer service mindset and willingness to share knowledge and take on new

Requirements

Must-haves

3+ Years Production Support experience
About the team
Job Description Summary
Provide 24x7 on-call systems support for assigned production-related systems, ensuring service availability and timely restoration.
Monitor, troubleshoot, and resolve production incidents; perform root-cause analysis and drive corrective and preventive actions.
Build and maintain automation (scripts, utilities, and test plans) to improve reliability, reduce manual work, and standardize operations.
Support compliance and security controls (e.g., SOX), including periodic testing and audit support.
What you will be doing
Provide 24x7 on-call support for all assigned production-related systems.
Analyze incidents and problems, document findings, communicate resolution, and complete follow-up; escalate to appropriate teams when needed.
Interface with internal clients, vendors, managers, IT, and Product Development to resolve issues and improve production stability.
Develop and execute scripts, utilities, and associated test plans; automation may include controlled data fixes not available via user interfaces.
Perform code-level and configuration-level analysis to identify root cause of defects and recommend or implement system modifications.
Represent the team on cross-functional efforts for production support, reliability improvements, and development activities.
Assist in documenting and maintaining operational policies, procedures, runbooks, and support knowledge.
Learn, understand, implement, and utilize SOX (Sarbanes-Oxley) and security regulations; perform monthly and quarterly SOX testing and support audits.
Interpret and present operational data and conclusions to management as needed; continuously improve methodologies used in the role.
Perform specialty production processing and other related duties as assigned.
Windows Server and application support (includes, but is not limited to):
Alert Center application administration and support (24x7), used by front line operators to monitor system health and dispatch issues.
Support Alert Center as an intelligent front end for monitoring Connex switches, including consolidation of multiple switches (nodes) into a single user-friendly interface.
Maintain monitoring coverage for an environment that includes dozens of switches and a broad user base.
A98 application administration and support, including managing updates to security keys for ATM fleets across North America.
Perform operational processes such as importing convelopes into the A98 server and completing Firecall audits.

Nice-to-haves

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Platform: careers-browser
Effort: medium