Job description

The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome. Essential Functions/Responsibilities Financial Performance Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals. Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value Oversee pricing and occupancy strategies Assist in preparation of community budget Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction Address and complete all other duties as assigned Sales and Marketing Oversee sales, lease renewals, move-in and move-out process Oversee administration and completion of the resident renewal program, move-in and move out process Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly Participate in Revenue Management calls when applicable Address and complete all other duties as assigned Operating Standards Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect. Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level Partnering with Service Manager, recommend capital improvements for community Manage contracts with 3rd party service providers Address and complete all other duties as assigned Associate Management and Development Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations Empower, engage and develop associates to achieve great performance and desired business outcomes. Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates Support associate development. Provide targeted training and growth opportunities Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred 3-5 years of multi-family or related property management experience or equivalent experience 2 years supervisory experience Commitment to, and passion for, providing outstanding customer service Strong communication skills (written and verbal) About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance401k with employer matching Paid time off benefits: Vacation, Sick, Holidays

Requirements

Must-haves

Essential Functions/Responsibilities
Financial Performance
Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.
Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value
Oversee pricing and occupancy strategies
Assist in preparation of community budget
Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations
Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels
Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards
Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction
Address and complete all other duties as assigned
Sales and Marketing
Oversee sales, lease renewals, move-in and move-out process
Oversee administration and completion of the resident renewal program, move-in and move out process
Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors
Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly
Participate in Revenue Management calls when applicable
Address and complete all other duties as assigned
Operating Standards
Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.
Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations
Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level
Partnering with Service Manager, recommend capital improvements for community

Nice-to-haves

High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: dayforce
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off