Manager, Design Technologist, Elevated Shopping Experience

• We are looking for a Design Technology Manager to lead a team of Design Technologists focused on generative AI tools, creative workflows, and technical innovation for éShop.
• Key job responsibilities
• Lead and develop a team of Design Technologists focused on AI tools, creative workflows, automation, and backend innovation.
• Set priorities, manage capacity, and allocate resources across short-term delivery and long-term strategic goals.
• Enable end-to-end ownership by removing blockers and creating structures for independent team delivery.
• Partner with creative, product, engineering, science, operations, and platform teams to turn business needs into scalable solutions.
• Manage scope, commitments, escalations, and technical tradeoffs across usability, quality, scalability, governance, and production readiness.
• Establish clear workflows, service level agreements, operating mechanisms, and best practices.
• Ensure tools integrate with existing systems and have plans for adoption, maintenance, measurement, and improvement.
• Drive data-informed decisions by making customer outcomes, quality, and operational performance measurable and auditable.
• Coach team members, support career growth, manage performance transparently, and build an inclusive and autonomous team culture.
• Simplify processes, improve operational metrics, and ensure the team’s work receives clear visibility and recognition.
• A day in the life
• You will partner closely with the éShop Innovation Lead to set priorities and translate creative and operational needs into practical AI tools and workflows.
• About the team
• Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
• Bachelor's degree
• 7+ years of experience as a Design Technologist, Creative Technologist, or equivalent role building production-quality prototypes at the intersection of design and engineering
• 3+ years of people management experience, including hiring, performance management, and team development
• Proficiency with AI and generative interfaces, node-based workflows, and agentic systems, with the ability to build functional prototypes using real model APIs and production data.
• Demonstrated ability to work on large, ambiguous problems with limited guidance and deliver results
• Bachelor’s degree in design, computer science, engineering, human-computer interaction, or a related field, or equivalent professional experience.
• Knowledge of multi-model systems, agent orchestration, evaluation frameworks, and human-in-the-loop review.
• Familiarity with generative AI systems, image generation, video generation, LLM-powered interfaces, or agentic workflows

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