Cloud Operations Engineering Manager at Dragos

Job description

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake . Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place. About the Role We are seeking a Cloud Operations Engineering Manager to oversee our Cloud Operations Engineering team. This role owns the people leadership and operational outcomes for the Cloud Operations Engineers who keep the Dragos customer cloud fleet across Azure, AWS, and GCP healthy, secure, and running smoothly. You will manage the team, set priorities across fleet reliability and customer environment work, and represent Cloud Operations to engineering leadership, while maintaining technical edge. Responsibilities Manage and grow a team of Cloud Operations Engineers, including hiring, onboarding, performance management, and career development Own team-level operational outcomes: fleet reliability SLOs, error budgets, incident response quality, and customer environment lifecycle health across Azure, AWS, and GCP Balance workload and the on-call rotation (PagerDuty) fairly across the team, protecting against burnout while maintaining coverage Set and communicate team priorities across ad-hoc customer work, planned fleet initiatives, and technical debt reduction Act as an escalation point and executive sponsor for major incidents affecting the customer cloud fleet Partner with technical leadership and architects on technical direction, including Terraform standards, multi-tenant isolation, and cloud-to-OT connectivity, without owning hands-on implementation Own the team's contribution to audit and compliance programs (FedRAMP, SOC2), ensuring evidence collection and controls work gets resourced and prioritized Manage cloud cost accountability (FinOps) for the team's areas of ownership, partnering with Finance and leadership on budget and optimization Ensure the team effectively uses core tooling like Datadog and Tailscale for observability and connectivity across the fleet Represent Cloud Operations in cross-team planning with adjacent teams (Security, Product Engineering, Support) and enforce clean work-intake so requests come through the team lead rather than ad hoc to individual engineers Build and maintain a healthy team culture, including blameless post-incident reviews Report on team health, fleet reliability, and risk to engineering leadership Qualifications 5+ years of experience managing engineering or cloud operations teams, including experience managing Senior and Staff-level engineers Strong technical background in cloud operations (Azure, AWS, and/or GCP) sufficient to evaluate architecture and incident decisions; hands-on IaC/Terraform experience is a plus but not a day-to-day requirement Experience running or overseeing an on-call rotation (PagerDuty or equivalent) and balancing team workload sustainably Track record in hiring, developing, and retaining senior technical talent Experience partnering with Security/Compliance teams on audit programs (FedRAMP, SOC2, or similar) Strong budget and cost accountability experience, with cloud cost/FinOps exposure a plus Excellent stakeholder management, able to enforce work-intake discipline and protect team focus Strong communication skills, comfortable reporting up to engineering leadership and across to peer managers Preferred Qualifications Prior experience as a Senior or Staff-level IC in cloud operations or SRE before moving into management Experience managing teams supporting external, regulated customers Familiarity with multi-tenant cloud architecture and compliance frameworks (FedRAMP, SOC2, NIST CSF) Experience managing distributed or remote engineering teams Cybersecurity experience Compensation : Salary: $220,000 Competitive Equity Package Comprehensive Benefits Plan #LI-NH1 #LI-REMOTE Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

Requirements

Must-haves

Manage and grow a team of Cloud Operations Engineers, including hiring, onboarding, performance management, and career development
Own team-level operational outcomes: fleet reliability SLOs, error budgets, incident response quality, and customer environment lifecycle health across Azure, AWS, and GCP
Balance workload and the on-call rotation (PagerDuty) fairly across the team, protecting against burnout while maintaining coverage
Set and communicate team priorities across ad-hoc customer work, planned fleet initiatives, and technical debt reduction
Act as an escalation point and executive sponsor for major incidents affecting the customer cloud fleet
Partner with technical leadership and architects on technical direction, including Terraform standards, multi-tenant isolation, and cloud-to-OT connectivity, without owning hands-on implementation
Own the team's contribution to audit and compliance programs (FedRAMP, SOC2), ensuring evidence collection and controls work gets resourced and prioritized
Manage cloud cost accountability (FinOps) for the team's areas of ownership, partnering with Finance and leadership on budget and optimization
Ensure the team effectively uses core tooling like Datadog and Tailscale for observability and connectivity across the fleet
Build and maintain a healthy team culture, including blameless post-incident reviews
Report on team health, fleet reliability, and risk to engineering leadership
5+ years of experience managing engineering or cloud operations teams, including experience managing Senior and Staff-level engineers
Experience running or overseeing an on-call rotation (PagerDuty or equivalent) and balancing team workload sustainably
Track record in hiring, developing, and retaining senior technical talent
Experience partnering with Security/Compliance teams on audit programs (FedRAMP, SOC2, or similar)
Excellent stakeholder management, able to enforce work-intake discipline and protect team focus
Strong communication skills, comfortable reporting up to engineering leadership and across to peer managers

Nice-to-haves

Strong technical background in cloud operations (Azure, AWS, and/or GCP) sufficient to evaluate architecture and incident decisions; hands-on IaC/Terraform experience is a plus but not a day-to-day requirement
Strong budget and cost accountability experience, with cloud cost/FinOps exposure a plus
Prior experience as a Senior or Staff-level IC in cloud operations or SRE before moving into management
Experience managing teams supporting external, regulated customers
Familiarity with multi-tenant cloud architecture and compliance frameworks (FedRAMP, SOC2, NIST CSF)
Experience managing distributed or remote engineering teams
Cybersecurity experience

Application prep

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Keywords to mirror

azureawsgcp

Platform: greenhouse
Effort: quick