Key Account Manager - Walmart
Location: Remote Bentonville, AR
Salary Range: $126,684-149,040 per year
Job type: Full-time
The Key Account Manager – Walmart is responsible for leading strategic account growth, program execution alignment, and customer relationship management for one of Professional Services & Solutions most important national retail accounts. This role is designed to help convert early success into a scalable, repeatable national program by aligning customer needs with the PSS delivery model across design, project management, installation, service, and lifecycle support. The position serves as the commercial leader for the Walmart account, coordinating internal teams, channel partners, and customer stakeholders to drive revenue growth, operational consistency, and long-term account expansion.
This position reports to the National Sales Director and is part of a dedicated Key Account Team responsible for supporting strategic national customers through coordinated sales, project, service, and operational alignment.
Key Responsibilities
Own the overall commercial relationship for the Walmart account across national, regional, and site-level stakeholders.
Lead account planning and growth strategy for Walmart, with focus on repeatable multi-site deployment opportunities, remodels, rollouts, retrofits, inspections, and service programs.
Convert prototype and early-program success into a scalable national account model with consistent commercial and operational execution.
Coordinate closely with project management, CAD/design, field engineering, service operations, and affiliate/service partners to ensure customer requirements are translated into executable plans.
Drive pipeline development, opportunity qualification, forecasting, pricing alignment, proposal strategy, and contract support for Walmart opportunities.
Support standardized rollout models for fire alarm, life safety, inspection, service, and related systems within the Walmart environment.
Act as the voice of the customer internally, ensuring Walmart requirements, escalation points, operating constraints, and service expectations are understood and addressed.
Partner with Edwards and Kidde channels, dealer partners, and internal leadership to improve pull-through, coverage, and execution consistency.
Help define and refine customer-facing value propositions, reporting expectations, and lifecycle service attachment strategies for the account.
Maintain disciplined communication with internal and external stakeholders regarding milestone status, risks, issue escalation, and growth opportunities.
Support executive account reviews and present account strategy, risks, wins, and next-step recommendations to leadership.
Success Measures
Growth in Walmart pipeline, bookings, and secured program opportunities.
Expansion from prototype and pilot work into repeatable national deployment.
Increased attachment of downstream services including project management, installation, inspection, and service.
Improved customer confidence, communication cadence, and issue resolution.
Better alignment between customer requirements and internal delivery execution.
Strong forecast discipline, executive visibility, and account planning maturity.
Basic Qualifications
High School Diploma
7+ years of experience in key account management, national accounts, strategic sales, or enterprise account leadership
Preferred Qualifications
Bachelor’s degree
Experience managing complex multi-site or national accounts with centralized buying and distributed execution
Strong commercial skills in account planning, pipeline management, proposal development, and executive-level relationship management
Ability to coordinate cross-functional teams including sales, project management, design, field operations, and service
Strong communication, issue-resolution, and stakeholder management skills
Ability to operate in a fast-moving growth environment where process, coverage, and execution discipline are still being scaled
Willingness to travel as needed to support customer meetings, site visits, internal planning, and program launches
Demonstrated ability to leverage AI tools and digital sales technologies to improve strategic account planning, customer insights, proposal quality, forecasting, and selling efficiency
Experience with Walmart, big-box retail, national rollout programs, or large retail remodel environments
Experience working with channel partners, national service networks, or affiliate execution models
Experience in fire alarm, life safety, low voltage, building systems, retail programs, or other technical service-led environments preferred
Experience supporting accounts that require standardized reporting, escalation discipline, and repeatable field execution
Formal training in Korn Ferry Consultative Selling or a comparable consultative sales framework