Job description

Role : Salesforce Administrator / Developer Start Date : ASAP End Date : 6-Month Contract-to-Hire (CTH) Location : Remote Travel : May require travel to the St. Petersburg, FL office 1-2 times per year Job Description We are seeking an experienced Salesforce Administrator/Developer with 7+ years of hands-on Salesforce Administration experience to support and optimize a large Salesforce environment. This individual will be responsible for platform administration, user support, ticket resolution, system enhancements, reporting, automation, data management, and stakeholder collaboration. The ideal candidate will possess strong Salesforce configuration expertise, excellent troubleshooting skills, relevant Salesforce certifications, and thrive in a fast-paced environment with evolving processes. Responsibilities • Administer, maintain, and optimize Salesforce Sales Cloud and Service Cloud environments. • Manage user accounts, profiles, permission sets, roles, security settings, and overall platform governance. • Resolve a high volume of Salesforce support tickets and provide end-user support, troubleshooting, and training. • Design and maintain reports, dashboards, workflows, validation rules, flows, and process automation solutions. • Partner with business stakeholders to gather requirements and deliver scalable Salesforce solutions. • Support data imports, exports, data cleansing, and ongoing system maintenance activities. • Assist with Salesforce integrations and minor enhancements utilizing Apex, SOQL, Lightning Components, and APIs. • Ensure data integrity, platform performance, and adherence to Salesforce best practices. • Collaborate within a fast-paced environment where processes may not always be fully defined. Qualifications • 7+ years of hands-on Salesforce Administration experience. • Strong experience supporting Salesforce Sales Cloud and Service Cloud. • Extensive experience resolving Salesforce tickets, troubleshooting issues, and supporting end users. • Strong knowledge of Salesforce security, governance, configuration, and platform best practices. • Experience with Salesforce Flow, automation tools, reporting, dashboards, and data management. • Working knowledge of Apex, SOQL, Lightning Experience, integrations, and APIs. • Salesforce Certified Administrator preferred. • Salesforce Advanced Administrator certification preferred. • Salesforce Platform App Builder certification preferred. • Salesforce Sales Cloud Consultant and/or Service Cloud Consultant certifications are highly preferred. • Strong communication, stakeholder management, and requirements-gathering skills. • Ability to thrive in a fast-paced, evolving environment with limited process structure. • Experience with Agile environments, enterprise Salesforce implementations, and middleware/integration platforms is a plus. About Us: InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 19 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.

Requirements

Must-haves

Role : Salesforce Administrator / Developer
Start Date : ASAP
End Date : 6-Month Contract-to-Hire (CTH)
Location : Remote
Travel : May require travel to the St. Petersburg, FL office 1-2 times per year
Administer, maintain, and optimize Salesforce Sales Cloud and Service Cloud environments.
Manage user accounts, profiles, permission sets, roles, security settings, and overall platform governance.
Resolve a high volume of Salesforce support tickets and provide end-user support, troubleshooting, and training.
Design and maintain reports, dashboards, workflows, validation rules, flows, and process automation solutions.
Partner with business stakeholders to gather requirements and deliver scalable Salesforce solutions.
Support data imports, exports, data cleansing, and ongoing system maintenance activities.
Assist with Salesforce integrations and minor enhancements utilizing Apex, SOQL, Lightning Components, and APIs.
Ensure data integrity, platform performance, and adherence to Salesforce best practices.
Collaborate within a fast-paced environment where processes may not always be fully defined.
7+ years of hands-on Salesforce Administration experience.
Strong experience supporting Salesforce Sales Cloud and Service Cloud.
Extensive experience resolving Salesforce tickets, troubleshooting issues, and supporting end users.
Strong knowledge of Salesforce security, governance, configuration, and platform best practices.
Experience with Salesforce Flow, automation tools, reporting, dashboards, and data management.

Nice-to-haves

Salesforce Certified Administrator preferred.
Salesforce Advanced Administrator certification preferred.
Salesforce Platform App Builder certification preferred.
Salesforce Sales Cloud Consultant and/or Service Cloud Consultant certifications are highly preferred.
Experience with Agile environments, enterprise Salesforce implementations, and middleware/integration platforms is a plus.

Application prep

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Keywords to mirror

agile

Platform: jobdiva
Effort: medium