Operations Manager

• Establish and maintain business standards for accuracy, productivity and reliability
• Manage the daily functions of the business
• Directly supervise, mentor, and evaluate Operations Supervisors handling field teams.
• Conduct regular performance reviews, set KPI targets, and identify training/upskilling needs across all service departments.
• Work with HR to recruit, onboard, and manage manpower allocation, seasonal shift scaling, and roster planning.
• Oversee daily scheduling, route planning, job dispatching, and resource allocation to minimize transit time and maximize team utilization.
• Manage emergency dispatch processes for urgent calls
• Standardize Operational Standard Operating Procedures (SOPs) across all services
• Implement continuous audit and site-inspection frameworks to guarantee service quality
• Manage operational budgets for field consumables, tools, equipment, spare parts and fleet vehicles
• Control inventory levels to prevent shrinkage, overstocking, or site delays due to material stockouts
• Manage fleet logistics, fuel consumption, maintenance schedules, and tracking systems for field vans/vehicles
• Function as the primary operational escalation point for high-profile clients, key accounts, and supervisor escalations
• Track client feedback, CSAT scores, and root causes for service rework; implement immediate corrective action plans
• Prepare annual performance review and reevaluate processes
• Ensure regulatory, compliance and legal rules are followed
• Manage budget to align with goals of business

None flagged.