Job description

Role: Workfront Designer Location: 100% remote What You'll Do What You Need to Succeed Required Qualifications • 5+ years of hands-on Adobe Workfront administration experience in a large enterprise environment, supporting complex workflows, governed configurations, and a high volume of users across many teams and business units • Demonstrated experience operating within a large Workfront instance that includes multiple Group Administrators, requiring strong governance, coordination, and consistency across configurations, standards, and enablement approaches • Advanced Workfront reporting and dashboard expertise, including custom reports, calculated fields, text mode, and executive-level dashboards that translate operational, adoption, and performance data into actionable insights • Proven ability to design and facilitate live training sessions, office hours, and product demonstrations, translating complex platform and AI capabilities into practical, role-based use cases that drive adoption and value • Strong consultation and stakeholder engagement skills, with experience gathering business requirements, acting on user feedback, and recommending scalable, governed solutions aligned to enterprise needs • Experience providing Tier 2 platform support, including root cause analysis of complex configuration, access, workflow, and reporting issues, and coordinating effectively with Adobe Support for escalations • Experience developing and maintaining Tier 0 self-service enablement, such as guides, FAQs, job aids, demos, and troubleshooting resources that reduce support volume and improve time to resolution • Proven capability to track, analyze, and report on AI feature adoption, identifying gaps, risks, and opportunities while promoting responsible, governed use aligned to business objectives • Strong written, verbal, and presentation skills, with the ability to communicate effectively with end users, peer administrators, product teams, and senior leadership • Highly organized, self-directed, and comfortable operating in ambiguity, balancing day-to-day platform support with long-term optimization and enablement initiatives • Adobe Workfront Core Developer Professional Certification (required or strongly preferred), demonstrating advanced platform knowledge and technical credibility • Bachelor's degree or equivalent professional experience in technology, operations, project management, or a related field Bonus Qualifications • Experience with Workfront Planning, including schema design, intake model configuration, automations, and integrations with core Workfront objects. • Experience building and maintaining Canvas dashboards with a focus on operational, adoption, and performance insights. • Experience supporting change management initiatives in a large enterprise environment, including rollout planning, stakeholder communication, enablement, and adoption measurement. • Hands‐on experience maintaining AEM Sites, with familiarity using Adobe design tools such as Adobe XD, Photoshop, and Illustrator to support content creation and platform enablement. About Us: InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.

Requirements

Must-haves

Role: Workfront Designer
Location: 100% remote
What You Need to Succeed
Strong consultation and stakeholder engagement skills, with experience gathering business requirements, acting on user feedback, and recommending scalable, governed solutions aligned to enterprise needs
Experience providing Tier 2 platform support, including root cause analysis of complex configuration, access, workflow, and reporting issues, and coordinating effectively with Adobe Support for escalations
Experience developing and maintaining Tier 0 self-service enablement, such as guides, FAQs, job aids, demos, and troubleshooting resources that reduce support volume and improve time to resolution
Proven capability to track, analyze, and report on AI feature adoption, identifying gaps, risks, and opportunities while promoting responsible, governed use aligned to business objectives
Strong written, verbal, and presentation skills, with the ability to communicate effectively with end users, peer administrators, product teams, and senior leadership
Highly organized, self-directed, and comfortable operating in ambiguity, balancing day-to-day platform support with long-term optimization and enablement initiatives
Bachelor's degree or equivalent professional experience in technology, operations, project management, or a related field
Experience with Workfront Planning, including schema design, intake model configuration, automations, and integrations with core Workfront objects.
Experience building and maintaining Canvas dashboards with a focus on operational, adoption, and performance insights.
Experience supporting change management initiatives in a large enterprise environment, including rollout planning, stakeholder communication, enablement, and adoption measurement.
Hands‐on experience maintaining AEM Sites, with familiarity using Adobe design tools such as Adobe XD, Photoshop, and Illustrator to support content creation and platform enablement.

Nice-to-haves

Adobe Workfront Core Developer Professional Certification (required or strongly preferred), demonstrating advanced platform knowledge and technical credibility
Bonus Qualifications

Application prep

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